Area Client Manager - München, Deutschland - Administrative Resource Options

Beschreibung

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.
We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match.

We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition.

This is a Full Time opportunity

develops rapport with clients and delivers performance against contracted service level agreements
communicates regularly with Account Managers regarding the management of day to day activities at sites
develops and maintains standard operating procedures for sites and proactively develops procedures as service requirements change
leads, coaches, and develops management staff and holds management staff accountable for regular training and developing of staff
monitors the performance of all ARO propietary software operating for the benefit of the clients' sites and provides reports as necessary
in conjunction with Account Managers or Team Leads, updates site User Guide(s) as necessary
Minimum of 3-5 years of previous Office Services management experience required preferably in an outsourced environment. Must be flexible, adaptable, diplomatic and customer service oriented. Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) required. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.

As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you.

ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure.

This assures you will experience palpable results in service quality as well as in ROI. Many of our competitors are publicly held software or hardware manufacturers and/or distributors.

At ARO our primary goal is customer service and relationships:
we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions.

We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.

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