- Lead and develop a team who will serve as the main point of contact for customer complaints and improvements. Lead cross-functional problem solving to investigate quality issues, minimize customer impact and ensure fast resolution.
- Lead and carry out the global customer quality improvement strategy.
- Visit customers and travel to review products and applications as the customer is using them and to foster customer intimacy.
- Drive the organization's 8D completion & lessons learned through proper root cause analysis.
- Partner closely with sales to develop customer transparency and trust by sharing strategic roadmap and by resolving problems promptly.
- Share best practices and lead global reviews as well as regular visits to Semikron-Danfoss sites to verify the effectiveness of corrective actions as needed.
- Experience in a full scope IATF 16949 business environment with an ISO/TS 16949 Lead Auditor certificate.
- Experience in a leadership role with effective communication skills and coaching know-how.
- Problem solving and root cause analysis experience as well as focus on continuous improvement.
- Fluent Business English skills, German skills are a plus.
- Bonus system
- Company car
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
Director (m/f/d) Customer Quality - Nuremberg, Deutschland - Danfoss
Beschreibung
Job Responsibilities
In this role, you will lead exceptional customer experience for our Automotive division. This includes leading a global team of 12 people (in total), including 5 managers, to improve customer experience by partnering closely with sales, engineering and operations. This position will lead fast customer responsiveness, drive continuous improvement, improve quality scorecards and develop close customer intimacy.
Your main tasks are:
Background & Skills
You have successfully completed a degree in mechanical engineering, materials science, process engineering or an equivalent technical field and several years of experience in a customer quality leadership role in the automotive business.
In addition, we would like to see:
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
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Employee Benefits
We are excited to offer you the following benefits with your employment:
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.