IT Supporter - Bonn, Deutschland - Dzne

    Dzne
    Dzne Bonn, Deutschland

    vor 1 Woche

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    Beschreibung

    The DZNE is an interdisciplinary research center, part of the Helmholtz Association of German Research Centers and operates central IT services at its headquarters in Bonn, which provides the infrastructure and services for the entire research center distributed across ten locations in Germany, responding to the needs of scientists and administration. You will join the IT Support team in Bonn providing qualified technical support for all DZNE internal users.

  • Installing and maintaining computers, laptops, printers and mobile devices with different operating systems (Windows, MacOS).
  • Helpdesk management (using our ticketing system) including user requests and incident reports.
  • Analyzing, resolving and documenting issues by phone, mail and remote function.
  • Tracking issues, ensuring service levels are maintained and forwarding incident reports to downstream help desk functions, as well as collecting all preliminary information related to those issues that require more expert investigation and intervention of second level support.
  • Advising our customers on new services and technologies.
  • Managing the software release process as well as supporting the standard software.
  • Documenting known issues and presenting them to the team.
  • You have a degree in IT and practical experience in the IT and support sector or a training in IT.
  • You are familiar with the latest hardware and software (MS Office, Windows (7/10, MacOS, PCs, notebooks, smartphones, printers, event and presentation technology).
  • A good customer understanding and excellent communication and service skills.
  • Ideally, you have already gained experience in the areas of user account management and directory services (AD/LDAP), software distribution, networks, telecommunications and working with a ticket system.
  • You have an independent, results- and goal-orientated way of working and are professional at all times.
  • Strong teamwork skills, commitment and enjoyment of active customer contact round off your profile.
  • Good knowledge of German and basic knowledge of English

    • We offer

  • The chance to make a difference and play a leading role in the development of our research organisation
  • Individual and customised personnel development measures - development in focus
  • Company health management - because your health is important to us
  • Flexible working hours (e.g. home office options and flexitime) - so that your job fits in with your life
  • Attractive conditions according to collective labour agreement - A position, initially temporary limited to 2 years with the option of extension
  • A family-conscious company policy - because we know that family is important
  • The option of a discounted job and Germany ticket - for a stress-free journey
  • An individual induction tailored to your personal and professional experience, starting with our onboarding programme - for the perfect start to your new professional challenge at the DZNE

    • We look forward to receiving your application