L1 Support Consultant - Frankfurt, Deutschland - RED Global

Beschreibung

L1 Support Consultant

RED, on behalf of our leading international client are searching for an experienced L1 Support Consultant.

Position: L1 Support

Start: ASAP

Duration: 3 Months contract + extension

Location: Remote / Frankfurt, Germany

Work: 8 h/day, 5 days/week

Language: English, A2-B1 German will be a plus

Must haves:

• Confident in handling and expertise in Windows 7 and Windows 10 technology-oriented knowledge and skills.
• Good written and spoken English, other foreign languages desirable.

Tasks:

• Workplace Service Support.
• Installation and delivery of IT hardware
• Troubleshooting of IT systems on site
• Tool-supported processing of service requests and incidents for the provision and troubleshooting of IT services (hardware and software) in Client Support
• In direct contact with the user in compliance with the specified SLAs
• Collaboration in the development of solutions in client support, e.g. in direct support of problem management, e.g. in the provision of standard solutions for 1st level support
• Clarification of order contents and deadlines in direct communication with the user according to specifications
• Assignment of rights and guidelines for user and group administration, as well as software usage (Active Directory, software distribution, patch management, antivirus, etc. patch management, antivirus etc.) according to specifications.
• Maintenance of portal content and CMS/CMDB content (according to specifications)

If this is something you would be interested in please apply with an updated CV/Resume, and I will be in touch to discuss this opportunity in more detail.