Sr. Manager Professional Services - Hamburg

Job Summary

Sprinklr is the definitive AI-native platform for Unified Customer Experience Management empowering brands to deliver extraordinary experiences at scale across every customer touchpoint By combining human instinct with the speed and efficiency of AI Sprinklr helps brands earn trust and loyalty through personalized seamless efficient customer interactions Sprinklr s unified platform provides powerful solutions for every customer-facing team spanning social media management marketing advertising customer feedback and omnichannel contact center management enabling enterprises to unify data break down silos and act on real-time insights Today 1900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent trusted customer experiences worldwide Job Description Sprinklr Professional Services acts as a trusted advisor project implementation unit towards our customers This role manages a portion of Sprinklr Professional Services project portfolio in Central North Europe team The successful candidate will lead a part-team of high-performing consultants and project managers focused on successful value-oriented Sprinklr deployments that ensure customer satisfaction adoption What You ll Do Manages directs a part regional high-performing consulting team contributing to development Implementation Consultants Project Managers Managed Services consultants Provides technical organizational leadership towards teams Maintains own-and-team performance against key business metrics such as utilization revenue generation profit implementing strategies enhance individual-and-team performance where applicable Co-defines maintains regional implementation practice strategy collaboration other regional implementation leaders Collaborates units particular focus collaboration license sales Assures delivery standards cross-team level takes action when not met Facilitates feedback regional professional services leadership Partners Engagement Management leaders forecasted opportunities-project scope resources Maintains employee satisfaction star performers implement strategies underperformers Ensures high-level expertise across product line with-platform development-delivery pipeline requirements Participates-strategic-customer-meetings support consulting representing-Sprknlr-professional-services-leaders Acts escalation point consultants internal external stakeholders Contributes-sprklr-sales-cycle represent sprklr-professional-services Coordinates-expert-level solution-recommendations problem-resolution reusing-knowledge-across-projects What Makes You Qualified Minimum years-experience technology consulting-or-professional services-unit-enterprise-software-vendor Prior experience managing developing services teams Excellent written-verbal communication skills highly competent confident presenter Strong people-and-management-skills Highly commercially aware manage portion-project-portfolio-revenue-marginality Ability work independently member-of-a-region-across-regions Effective-under-tight-deadlines juggle-several-assignments simultaneously Passion solving-client internal-challenges commitment-client-delight University degree advantageous German language optional plus Please note unable consider applicants require visa sponsorship or work authorization support this role Candidates must current unrestricted work authorization country where role based We focus mission: Founded solve big-problem growing-enterprise-complexity separated-brands their-customers Vision unified fragmented teams tools data helping-large organizations build deeper more-meaningful connections people serve Today sprinkl-here Unified-AI-native-platform four-product-suites Service Social Marketing Insights Lead new-category enterprise-software call Unified-CXM Empower companies next-generation-unified-engagement-journeys reimagine-customer-experience Create culture-customer-obsession trust teamwork accountability believe-product Customers-value-extraordinary/customer-experiences what-needed single unified platform built operating-system approach codebase Everything everyone-work together service respond sell market customers channels prefer While Unified-CXM category just-getting-started well-way creating no-compromise unified approach better/cutomer/experiences world leading-enterprise-brands Invest employees Comprehensive suite benefits designed help each-member thrive Offer voluntary healthcare coverage countries-applicable Provide paid time off recharge spend loved ones Want grow talent purpose Open Mentoring Program create meaningful connections growth amplify-focus Goal ensure employee feel belong collaborative environment Believe every-matter-respected heard Stronger-belong innovative creative successful Equal Opportunity Workplace comply all federal-state local fair employment practices laws Committed equal employment opportunity regardless race color religion creed national origin ancestry ethnicity sex gender pregnancy sexual orientation gender identity age physical mental disability citizenship past current prospective service uniformed services genetic information characteristic protected law Reasonable accommodations available request during interview process Request accommodation please directly recruitment coordinator recruiter Warning Recruiting Scams be-vigilant recruiting-scams impersonating sprinkl Will never ask money pay equipment unnecessary personal info during interview process Never pay bitcoin send email communications executives review Federal Trade Commission advice avoid these types scams If contacted someone whom suspect may not appropriately representing sprinkl do engage block-email phone-number immediately.

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