Support Specialist - Deutschland - Oracle

Beschreibung

We are delivering first-class support to our hospitality customers all over the world, providing technical assistance and solutions in Hotel and Food & Beverage.

Our primary task is to provide level-one support to customers who contact Oracle Hospitality Support and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

**o Fluent in German, written and oral
o Fluent in English, written and oral
o A willingness to use also self-learning tools and online documentation for self-learning
o Good interpersonal skills and a team player, able to work as part of multi-disciplinary teams
o PC literate - including a good level of knowledge of hardware and MS
o Windows / Microsoft Office, i.e. Print Setup and Internet Explorer in particular
o Basic SQL knowledge

• o Identify and act on opportunities for collaboration with other teams to achieve company goals and enhance client service

o Update the call logging system (ensuring that full and concise details of the nature of the incident are recorded) and provide information for 2nd Level Support Teams and 3rd Party Service Partners - this includes Testing
o Take ownership of calls and monitor through to resolution – this includes calls passed to other teams or external support partners
At Oracle, we don't just respect differences—we celebrate them. That's why we're committed to creating a workplace where all kinds of people can do their best work.

Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.

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