Store Manager - Frankfurt am Main, Deutschland - Canada Goose Inc.

Beschreibung

Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description


Job Purpose:
The Store Manager is responsible for creating highly engaging customer journeys. Canadian Warmth "Expertise in any recommendation, warmth in every interaction" is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI's) of the store.

They lead the store with an entrepreneurial mindset and are accountable for store performance in all areas – Store Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence.

They drive highly engaging customer journey's that embody Canadian Warmth. They lead and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose's values and culture.


What You'll Do:

Store Financial Performance:
Achieve or exceed performance objectives and sales targets including both the top and bottom-line results as well as the KPIs of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL)
Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
Partner with marketing to drive locally relevant commercial opportunities.
Leverage strategic partnerships to ensure store has adequate resources to achieve and exceed performance goals. (i.e., inventory, labour, etc.)


Customer Journey:

Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS) and other customer engagement metrics.

Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion, Average Transaction Value (ATV) and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
Ensure the execution and maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools


Talent Development & Engagement:
Create a culture of talent development and ongoing education for the entire store team
Foster an inclusive and diverse working environment
Lead, execute, and follow up on all educational initiatives and strategies
Actively coach and develop direct reports to improve performance, foster growth and create future leaders
Create internal leadership developmental and succession plans
Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey
Inspire and maintain an outstanding employee experience and drive Employee Engagement
Maintain an open-door environment that encourages feedback and discourse
Consistently recruit to build an external network of talent


Operational Excellence:
Analyze and proactively react to inventory needs and merchandise flow to ensure product availability
Provide consistent and timely customer feedback on product assortment
Partner with internal teams to drive our omni-channel experience to maximize productivity
Lead loss prevention with a teaching mindset that minimizes loss and increases safety
Create effective schedules that prioritize the customer journey, maximizes productivity, and manages labour spends
Teach, coach, and execute all Canada Goose operational standards with excellence. (i.e., stockroom organization, cleanliness standards, opening and closing procedures, etc.)

Disciplined management of all store-controlled spending – supplies, external security guarding, labour budgets and make recommendation for cost saving where appropriate.

Teach, coach, and ensure consistent use of strategic tools – communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform
Partner with key cross functional teams to ensure the physical store space is maintained at the highest level
Maintain a good relationship with landlord to maximize business opportunities


Let's Talk About You:
3 to 5 years of leadership experience in a related industry
Experience working with luxury lifestyle brands is an asset
Previous high-volume traffic experience is an asset
Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)
Proven leadership qualities in developing and mentoring retail leaders
Store profit and loss (P&L), payroll and expense management
Leadership Skills- recruitment and development of talent (managers and brand ambassador levels)
Strong grasp of presenting to groups and managing product knowledge (PK) sessions
Solid understanding of retail math and using analytics in a business environment
Operations specialist- driving performance through internal KPI's
Analytical driver with keen attention to detail
Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
Strong time management and organizational skills, ability to multi-task in a fast-paced environment
Solid knowledge and understanding of retail metrics
Strong negotiation skills combined with an adaptable approach to selling
Ability to establish and maintain strong interpersonal relationships

Employee Development:
leverage impactful development plans and performance management to collaboratively draw the best out of each employee.
Excellent communication and interpersonal skills
Self-motivated, able to work independently and know when to seek guidance
Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
Intermediate skills in Microsoft Office; specifically, Word and Excel
Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired


What's in it For You:
A company built on Canadian roots and heritage
A comprehensive Total Rewards Program more than paid wages including bonuses and flexible benefits and competitive compensation
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow

Additional Information

What's in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at