Technical Support Engineer - Hamburg, Deutschland - TalenTailors

Beschreibung

We are looking for a Technical Support Engineer IoT for our client which is in Hamburg, Germany located.

Tasks & Responsibilities

• Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical know-how?
• Then you've come to the right place In 1st and 2nd level support, you will support our team with all technical questions about our product, onboarding new customers or independently processing customer inquiries.
• Of course, this also includes maintaining the ticket system. You take support seriously - when our customers face a technical challenge, you want to play your part in finding a solution.
• You retain full responsibility for your projects and can count on the support of the team at all times, even after intensive onboarding by your colleagues.

Requirements

Profile

• Completed technical training or studies
• Technical understanding and enjoyment in communicating technology to customers in a comprehensible way and explaining it according to their needs
• Previous knowledge in the field of network
• Very good knowledge of German, Spanish and English
• Residence in Hamburg and surroundings
• Pro-active and team-oriented work is a matter of course for you
• Not a must, but always nice: You also bring experience in VPN (IPsec) or mobile.

Benefits

Offer

• Would you like to receive a competitive offer ?
• Flexible working hours and the possibility to work from the home office
• A modern office in the middle of Hamburg with good public transport connections
• 1:1 coaching to support your personal development
• Training and further education that will advance you and the team
• Comprehensive onboarding that makes your start with us easier
• Two days of special leave per year to engage in social activities
• Health through exercise: Short sports breaks in everyday working life & leasing e-bikes
• You have the choice: 40 € subsidy per month for public transport, internet or the Urban Sports Club
• An open culture of error - mistakes are part of the game and offer us opportunities
• A job in an industry of the future that is fully on course for growth
• Celebrating our successes together and regular team events