Experte für Kundenkommunikation - Freiburg im Breisgau, Deutschland - Freiburger Verkehrs AG

Beschreibung

Customer Communication Expert (m/f/d) Complaint Management

The Freiburger Verkehrs AG contributes significantly to the improvement of quality of life and environment in and around Freiburg in the forward-looking sector of public transportation with its multimodal mobility services.

We continuously strive for improvement, and your feedback as a customer is crucial to us. Join us in reshaping our complaint management to create a modern customer service that integrates AI solutions and customer needs. We are looking for reinforcement for our marketing team.

Responsibilities:

• Complaint management
• Quality management

Requirements:

• Experience: Experience in customer service, ideally also in sales, marketing, or corporate communications.
• Education: Successfully completed commercial training, optionally supplemented by further training in business administration, or equivalent qualification.
• IT skills: Proficiency in MS Office programs and ideally SAP. Openness to the use of Artificial Intelligence, especially in knowledge management and communication.
• Engagement and customer orientation: High level of commitment and pronounced customer and service orientation. Ability to solve complex issues with joy and a solution-oriented approach.
• Communication skills: Excellent communication skills, negotiating skills, and ability to present confidently at all levels of the organization. Textual competence to tailor content to target audiences and channels.
• Work approach: Structured, independent work with a hands-on mentality. Above-average quality consciousness reflected in your work.

We offer:

• 30 days of vacation
• Sports and fitness offers (Hansefit)
• Collective salary
• Bike subsidy and JobRad
• Holiday and Christmas bonuses
• Company pension scheme
• Further training
• Cafeteria
• Flexible working hours
• Discounted public transport tickets

For inquiries, please contact Katrin Fischer from the HR department at +49 761 4511-176.

We look forward to receiving your application through our online application portal. The application deadline is June 2, 2024.