Senior Customer Support Engineer - Baden-Württemberg, Deutschland - cinemo GmbH

Beschreibung

Salary EUR per year

Requirements:

A very good understanding of software engineering processes with complex technical issues
Significant experience in a customer support role and in managing project execution
Significant line management experience in a technical environment
Very good experience of C and C++ programming languages, Android experience is a plus
Well-organised with high attention to detail, self-motivated, proactive and able to work under minimal supervision
Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders and for managing the team members
Proficiency in English and Korean
Interest in next-generation multimedia

Responsibilities:

Manage and deliver Customer Projects:

Provide first-line technical customer support, analyse and solve customer issues
Manage customer projects throughout the project life cycle, including planning, schedules, resource allocation, scope, risk and change management
Plan, manage and test customer releases
Proactively identify, prioritize and drive the resolution of project and customer issues

Lead Customer Support Engineers:

Manage the team and be the first escalation point
Participate in the recruitment and onboarding activities.
Coach the team on best practices and problem solving
Ensure that Cinemo processes are followed
Contribute to improving our processes in the department

Technologies:

C++
- Embedded
- Android

More:

You will be part of our Department of Customer Project Management (CPM).

As Senior Customer Support Engineer you will work directly with our customers for the successful integration of our product portfolio. You will contribute to complex projects and have the opportunity to lead standard ones. You will work to ensure that Cinemo delivers customer projects according to agreed targets (scope, schedule, quality) and that the implementation complies with our standards.

As a Senior CSE, you will coordinate a team of Customer Support Engineers for Korea, represent them in the CPM Management team and be the first escalation-point for customers. You are supporting the recruitment- and onboarding-activities.
This role requires an energetic and motivated individual who works well in a fast-paced dynamic environment.