Business Relationship Support Specialist/Customer Care Consultant - -DEU-FRANKFURT AM MAIN-INTL The Messeturm

Wells Fargo is seeking a Business Relationship Support Specialist/Customer Care Consultant.

Responsibilities

• Ensure all clients receive a high standard of customer service, monitoring agreed SLAs Effectively partner with other Wells Fargo departments to ensure client issues are addressed and escalated using our case management system in a timely manner


• Handle all Payment related escalations from either Clients or internal partners This could include Cancellations, Early release, Priority or Rejected payments BCNR charges and any other format related issues


• Work with both RMs GPL Sales in relation to new Clients Ensure all account opening/closing is handled correctly partnering with GPS Client Experience


• Monitor rejected transactional payment activity communicate those to clients and internal partners monitoring that funds are received and payments executed timely


• Closely engage cooperate with other offices on Customer Care matters including sharing issues/or solutions to commonly raised client inquiries thus benefiting of the experience from others as well as sharing learnings best practices with other team members As well assisting cover other offices/workloads when required

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LI.EXPERIENCE IN SWIFT PAYMENTS PLATFORM BUSINESS RELATIONSHIP SUPPORT OR EQUIVALENT DEMONSTRATED THROUGH ONE OR A Combination OF THE FOLLOWING Work experience training military education LI.GENERAL EXPERIENCE WORKING IN BANKING FINANCIAL INDUSTRY LI.FLUENT GERMAN AND FRENCH LANGUAGE SKILLS IS MANDATORY LI.EXCELLENT VERBAL WRITTEN INTERPERSONAL COMMUNICATION SKILLS WITH ATTENTION TO DETAIL LI.FLEXIBILITY TO WORK CET TIME ZONE MAY BE REQUIRED CIWORK ON UK BANK HOLIDAYS Li.DEMONSTRATED ABILITY PROVIDE HIGH QUALITY CUSTOMER SERVICE LIDEMONSTRATED ABILITY WORK MULTICULTURAL TEAM ENVIRONMENT LIAISE MULTIPLE OFFICES ACROSS REGIONS li.fast LEARNER LISTEN EFFECTIVELY OBTAIN INFORMATION SELF MOTIVATED WITH ABILITY WORK Independently within team environment li.SIGNIFICANT CUSTOMER FACINGS EXPERIENCE Li.HIGHLY ORGANIZED STRONG TIME MANAGEMENT SKILLS STRONG IT-skills EXPERIENCE MICROSOFT OFFICE SUITE AS WELL AS NAVIGATION APPLICATIONS COMPUTER SYSTEMS li.WORKING KNOWLEDGE COMPLIANCE RISK MANAGEMENT BANKING INDUSTRY WELLS FARGO S APPLICATION STANDARDS


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