Concessions Senior Program Manager, EU Ops Concessions - Luxembourg, Deutschland - Amazon Europe Core

Beschreibung

EU Ops Concessions is seeking a Senior Program Manager who will be part of a new team that is defining and building innovative products and service capabilities to reduce operational defects. The person in this position will focus on the network-wide topics and have unique possibility to support the development of a entire new program to ensure better customer experience as well as business profitability. Come join the team and help us make history

EU Ops Concessions is overseeing E2E Ops Controllable Concessions, Undeliverables and Unreturned for EU AFN network. The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analysing and fixing operational defects in First (FCs), Middle (ATS), Last-mile (Carriers and AMZL) and Transportation network.

Are you thrilled by complexity and innovation? Do you want to make a tangible impact? Then this is the right team for you
This role offers a unique opportunity to set up the mid-long term strategy for E2E Concession defect reduction.
Here you will be challenged to think outside the box, and come out with impactful ideas to be implemented at Network level.
Joining the team you will develop new and innovative solutions that will be used in daily operations in the EU network: our tools have set up the standards for EU, winning WW awards or being presented in the Amazon Tech Expo

Being Concession an OLT (Operational Leadership team) goal, you will collaborate with Senior Leadership on weekly basis and will have an amazing opportunity to learn from them

To be successful in this position, you need to be comfortable working across the entire business, and be exposed to a wide range of functions from Operations, Finance, Technology, and Change management. The successful candidate will be able to work with minimal instruction and oversight, manage multiple tasks and support projects simultaneously. Maintaining your relationships with the customers in operations and within the team, while owning deliverables end-to-end is expected. Critical to the success of this role is your ability to work with big data, develop think big initiatives, communicate findings in a clear and compelling way and work effectively as part of the team, raising the bar and insisting on high standard.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Job ID: | Amazon EU Sarl

APCT1_DE