- Provide customers with outstanding service and educate them about the optimal use of Smoobu across multiple platforms including phone, email and chat
- Resolve customers' issues in a timely and effective manner
- Assessing and understanding the needs customers and recommend new processes, products, or services in line with customer expectations
- Contribute to our knowledge base and help center by creating email templates and articles for future use
- Channel customer feedback to the product team and shape the future of the Smoobu solution
- Think out of the box and proactively improve processes for you and your team
- +3 years of customer service experience with a track record of over-achieving quota
- Are a detail oriented people-person with outstanding verbal and written communication skills
- Have a strong phone presence with excellent listening and presentation skills
- Have experience working with Zendesk or similar CRM as well as SaaS sales or travel tech is a plus
- High proficiency in Italian. Proficiency in a second European language, such as English, German, Spanish, French, Croatian, or Greek, at a professional level would be advantageous. We also welcome candidates with proficiency in other languages.
- The essentials: Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
- Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
- Personal development: German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Gympass, clubs & sports (e.g. volleyball, running, yoga classes), psychological support
- Startup spirit: Driven by our : We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
- Flexible work approach: Office-led and remote friendly approach; employees are offered for up to 50% of the year, including work from abroad benefits. Plus, access to a
- Climate action:Committed to being a pioneer in green travel: HomeToGo Group achieved an industry-leading Low Risk" ESG Rating (16), awarded by Morningstar Sustainalytics, and are a proud member of
Senior Customer Service Specialist Italian speaking - Berlin, Deutschland - HomeToGo
Beschreibung
Your future contribution
:Utilize your business development expertise to deliver first-class support for our customers around the world. As our product grows, we will create a user experience superior to the tourism industry standard. You, as part of our Sales & Service team, will be the first point of contact for our existing customers to ensure they have the best possible experience using Smoobu. You will assist existing (paying) users with leveraging the product to the best extent possible in order to maximize value and profit from it.
All in all, it's about people and with your help and passion for outstanding service, we will build a state-of-the-art sales and service department at Smoobu
How you'll add value:
You'll be successful in this role if you:
Why HomeToGo?
Your journey with HomeToGo is a two way street - we've got you covered We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:
And so much more...
*Certain conditions apply
Please note: We operate a rolling recruitment approach - no deadlines, just opportunities. Should the volume of applications become too high, we might briefly remove this posting to provide our hiring team the space for thorough and unbiased review. The role will be made available again if we decide we're still looking for the right fit.