- Provide customers with outstanding service and educate them about the optimal use of Smoobu across multiple platforms including phone, email and chat
- Resolve customers' issues in a timely and effective manner
- Assessing and understanding the needs customers and recommend new processes, products, or services in line with customer expectations
- Contribute to our knowledge base and help center by creating email templates and articles for future use
- Channel customer feedback to the product team and shape the future of the Smoobu solution
- Think out of the box and proactively improve processes for you and your team
- +3 years of customer service experience with a track record of over-achieving quota
- Are a detail oriented people-person with outstanding verbal and written communication skills
- Have a strong phone presence with excellent listening and presentation skills
- Have experience working with Zendesk or similar CRM as well as SaaS sales or travel tech is a plus
- High proficiency in Italian. Proficiency in a second European language, such as English, German, Spanish, French, Croatian, or Greek, at a professional level would be advantageous. We also welcome candidates with proficiency in other languages.
- The essentials: Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
- Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
- Personal development: German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Gympass, clubs & sports (e.g. volleyball, running, yoga classes), psychological support
- Startup spirit: Driven by our : We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
- Flexible work approach: Office-led and remote friendly approach; employees are offered for up to 50% of the year, including work from abroad benefits. Plus, access to a
- Climate action:Committed to being a pioneer in green travel: HomeToGo Group achieved an industry-leading Low Risk" ESG Rating (16), awarded by Morningstar Sustainalytics, and are a proud member of
-
Housekeeper - English or Italian Speaking (30
vor 1 Woche
Agentur Mary Poppins Berlin Berlin-Prenzlauer Berg, DeutschlandFor an American-Italian family with a baby, we are looking for a reliable, child-loving person who will carefully take care of all household activities for the family. · This is a long-term permanent position. · The working hours are spread over **5 days per week. You can start 8 ...
-
Italian speaking agent for cult brand
vor 2 Wochen
Workstation Customer Care Berlin, Deutschland EmployeeWe are looking for you as a smart co-worker (m/f/d) for a well-known cult brand. The soft drinks of our client are known to hundreds of million of people worldwide. From young to old, (nearly) everyone grows up with these beverages. · What will you be doing? · reply to incoming c ...
-
Internship Influencer Marketing
vor 2 Wochen
Kess Berlin GmbH Berlin, Deutschland PraktikumSHIP· Internship Influencer Marketing (f/m/d) - Italian speaking · About us · Kess Berlin is a successful D2C beauty brand with lots of happy and pleased customers. Our goal is to serve the needs of our primarily female target group with high-quality, uncomplicated beauty products i ...
-
Director Publisher Relations IT/ES
vor 6 Tagen
Audible Berlin, DeutschlandABOUT THIS ROLE · The Director, Publisher Relations IT/ES leads the local activities and local teams of Publisher Relations managers, coordinators to build relations, develop deal terms and run negotiations for our agreements with our publishers in Italy and Spain. As Director Pu ...
-
Internship Sales Italy
vor 2 Wochen
KoRo Handels GmbH Berlin, Deutschland PraktikumSHIPYour tasks · You speak Italian fluently and are looking for a new challenge in a young and dynamic company where you can gain valuable insights into various Sales areas? If so, KoRo is the right place for you Our Sales Italy Team is looking for an enthusiastic intern to assist th ...
-
Guest Services Officer
vor 4 Wochen
Royal Caribbean Group Berlin, DeutschlandThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer mus ...
-
Key Account Manager Italy
vor 2 Wochen
KoRo Berlin, Deutschland GanztagsRead job description in: Your tasks · Started as a Germany-based online shop, we have now grown beyond our borders. In the same way, we are also pushing our products beyond the borders of the internet into the stationary trade. In our Sales team, we make sure that KoRo is ava ...
-
Key Account Manager Italy
vor 2 Wochen
KoRo Handels GmbH Berlin, Deutschland CDIYour tasks · Started as a Germany-based online shop, we have now grown beyond our borders. In the same way, we are also pushing our products beyond the borders of the internet into the stationary trade. In our Sales team, we make sure that KoRo is available in retail stores all o ...
-
Internship Sales Italy
vor 2 Wochen
KoRo Handels GmbH Berlin, Deutschland GanztagsYour tasks · You speak Italian fluently and are looking for a new challenge in a young and dynamic company where you can gain valuable insights into various Sales areas? If so, KoRo is the right place for you Our Sales Italy Team is looking for an enthusiastic intern to assist th ...
-
Client Success Manager
vor 6 Tagen
Scalable Capital Berlin, Deutschland GanztagsClient Success Manager (m/f/x) - Bilingual French and Italian speaking · Full-time · Department: Client Success · Company Description · Scalable Capital is a leading digital investment platform in Europe. · Since our foundation in 2014, we pursue the mission to empower everyone ...
-
Key Account Manager Italy
vor 2 Wochen
KoRo Handels GmbH Berlin, Deutschland GanztagsYour tasks · Started as a Germany-based online shop, we have now grown beyond our borders. In the same way, we are also pushing our products beyond the borders of the internet into the stationary trade. In our Sales team, we make sure that KoRo is available in retail stores all o ...
-
Fullstack Developer
vor 3 Wochen
Climate Farmers Berlin, Deutschland GanztagsYour mission · Climate Farmers is a growing organisation that's building the infrastructure for scaling regenerative agriculture in Europe. We achieve this through the development of transition finance instruments, a thriving farmer-led community, and supply-chain transition supp ...
-
Country Manager, Payroll Operations
vor 2 Wochen
Remote Berlin, Deutschland GanztagsAll of our positions are fully remote. You do not have to relocate to join us · About the role: This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Payroll Operations, joining our Global Payroll Operations team. As ...
-
Head of Sales South Europe
vor 1 Woche
BELECTRIC GmbH Berlin, Deutschland GanztagsYour Tasks · Sales enthusiast (m/f/d) wanted You speak fluent Italian or Spanish - and English too - that would be perfect With your entrepreneurial personality, you will lead our sales teams in Italy and Spain. Do you know your way around agile sales structures? Managing growth ...
-
Internship/minijob Growth
vor 5 Tagen
getquin Berlin, Deutschland PraktikumSHIP**What we do**: · At getquin, we are on a mission to empower people to become better investors · We embarked on this journey early 2020, starting with a portfolio tracker and quickly expanding to include a social network. This unique combination fosters the exchange of ideas amon ...
-
Director of Policy
vor 1 Woche
Via Berlin, DeutschlandVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. · As a Director of Policy & Government Affairs, you will develop and execute an im ...
-
Junior Content Manager
vor 1 Woche
Sumup Berlin, DeutschlandJunior Content Manager · SumUp is a global Fintech player on a mission to support small merchants in building thriving businesses all over the world. · As a Content Manager, you'll join our Global Content Team who create engaging and compelling content, ensuring that SumUp is t ...
-
Internship Sales Italy
vor 2 Wochen
KoRo Berlin, Deutschland GanztagsYour tasks · You speak Italian fluently and are looking for a new challenge in a young and dynamic company where you can gain valuable insights into various Sales areas? If so, KoRo is the right place for you Our Sales Italy Team is looking for an enthusiastic intern to assist t ...
-
Working Student Customer Service
vor 1 Woche
Babbel Berlin, DeutschlandWe are looking for a Working Student Customer Service for our Customer Service team in the heart of buzzing Berlin · Babbel is a dynamic and rapidly growing company that not only prides itself on providing excellent language learning products, but also great customer service · ...
-
Project Manager
vor 2 Tagen
JOLI BERLIN GmbH Berlin, Deutschland Ganztags(Y)OUR MISSION: · Project responsibility: You independently manage the execution of several projects. · Conception: You develop creative concepts for various brands across multiple platforms. · Communication: You ensure smooth and confident communication between clients and all p ...
Senior Customer Service Specialist Italian speaking - Berlin, Deutschland - HomeToGo
Beschreibung
Your future contribution
:Utilize your business development expertise to deliver first-class support for our customers around the world. As our product grows, we will create a user experience superior to the tourism industry standard. You, as part of our Sales & Service team, will be the first point of contact for our existing customers to ensure they have the best possible experience using Smoobu. You will assist existing (paying) users with leveraging the product to the best extent possible in order to maximize value and profit from it.
All in all, it's about people and with your help and passion for outstanding service, we will build a state-of-the-art sales and service department at Smoobu
How you'll add value:
You'll be successful in this role if you:
Why HomeToGo?
Your journey with HomeToGo is a two way street - we've got you covered We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:
And so much more...
*Certain conditions apply
Please note: We operate a rolling recruitment approach - no deadlines, just opportunities. Should the volume of applications become too high, we might briefly remove this posting to provide our hiring team the space for thorough and unbiased review. The role will be made available again if we decide we're still looking for the right fit.
