Expert IT Support Engineer Showroom Düsseldorf - HUGO BOSS

Beschreibung

Join Our Team at HUGO BOSS!

Our vision is to establish HUGO BOSS as a leading technology-driven fashion platform in the premium sector and rank among the top 100 global brands. Together, we leverage our knowledge, skills, and experiences at HUGO BOSS to create diverse ideas and solutions. What unites us? Our passion for Fashion and our drive to revolutionize it.

At HUGO BOSS, you have the opportunity to bring your personality, ideas, and creativity to the table - because only by exploring new paths together can we achieve something truly unique. Become part of our team of more than employees worldwide and shape your personal future at HUGO BOSS.

What to Expect:

• Supporting our sales representatives and their customers at our state-of-the-art HUGO BOSS Showroom in Düsseldorf, one of the most modern showrooms in Europe, in various IT-related matters
• Providing 1st and 2nd-level helpdesk services to address user inquiries regarding all types of computer systems
• IT support and field engineer activities on-site, mainly in HUGO BOSS stores in Germany, but also in other Central Hub countries
• Analyzing and enhancing local IT, IT retail service, and infrastructure processes
• Collaborating on all aspects of the digital transformation of our retail locations
• Conducting, planning, and executing office and store IT hardware/software installations, including setting up new devices
• Specialized network tasks, including PC and printer setup and issue resolution
• Providing high-quality support for modern communication and messaging applications, such as Microsoft Teams, Exchange Online, IP telephony
• Working closely with the central service desk and other teams in Germany, escalating incidents and service requests
• Willingness to travel to our sites across the Central Hub is required

Your Profile:

• Proficiency in German (C level) and good English language skills
• At least 5 years of experience in the IT field, retail experience is a plus
• Strong understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows, iOS, and macOS devices)
• Experience with various collaboration and presentation solutions (e.g. Teams Room systems, signage solutions, presentation screens) is highly advantageous
• Ability to communicate clearly, effectively, and professionally with employees at all levels
• Excellent knowledge of IT infrastructure and networking
• A troubleshooting mindset with an eye for detail
• Good communication and problem-solving skills

What We Offer:

• Our flexible working model 'Threedom of Work' provides you with the freedom you need
• Sustainability is essential to us - we are committed to environmental, animal & climate protection, and human rights
• Driven by innovation? Us too! We have digitalized nearly all workflows, and our logistics centers operate almost fully automated
• Exclusive access to Fashion & Art: Enjoy employee discounts, Family & Friends Days, and free entry to over 15 art museums worldwide
• Countless career opportunities await you - exceed your limits

We are a global company, and our employees represent the entire world. Our inclusive culture respects and values the authenticity and individuality of each individual. We advocate for equal opportunities in the hiring process - and we believe that our equitable work environment helps unleash your full potential and inspires you to succeed.