- Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/ quarterly metrics and prelaunch planning
- Utilize technical skills to investigate complex support cases and technical challenges
- Understand operational parameters and troubleshooting of multiple technical domains for customer issues and escalations
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Uplift customer capabilities by running workshops, operations and architecture reviews
- Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
- Work with customers across all levels from developers through to C-Suite executives
- Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor's degree
- Fluent in German language
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customerfacing environment as a technical lead
Technical Account Manager, ES - Munich, Deutschland - AWS EMEA SARL (Germany Branch)
Beschreibung
At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, GenAI and more.
The TAM works with customers as trusted advisor and has a direct impact in how they gain the most value of cloud technology and the use of AWS services that support their business goals.
As we continue to rapidly expand in EMEA and Germany you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills.
As such, the TAM is the centrepiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us
Key job responsibilities
Responsibilities include
See what the team say about their roles:
About the team
As we continue to rapidly expand in EMEA and Germany, you'll have plenty of opportunities to develop your technical, consulting and leadership skills.
You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
#aws-emea-enterprisesupport
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU | Munich, BY, DEU
BASIC QUALIFICATIONS