Consultant business process management Signavio - Oberkochen, Deutschland - ZEISS Gruppe

Beschreibung

Your Role

• Develop a deep understanding of customer needs in modelling business processes and the functionality of Management System (MS) so called process house
• Record, evaluate, prioritize and quantify customer needs within Signavio capabilities
• Build and maintain strong relationships and network with all key users, stakeholders and take care of stakeholder management
• Act as a responsible correspondence for escalation of key user issues and drive the process of resolution
• Ensure high customer satisfaction and retention
• Ensure knowledge transfer in using the Software to the Users
• Act as an interface between the internal team and customers
• Review and discuss work results with the team and support in improving work processes
• Evangelize the capabilities of the process modelling platform within the ZEISS Organization
• Create user platform/community to present implemented process modeling solutions for best practice sharing
• Support reporting of progress in using the software for management needs
• Collaborate in strategically expanding and scaling the CoE

Your Profile

• An excellent university degree, preferably Economic or business administration, or computer science, paired with a passion for data and processes
• Creative thinking and strong analytical and problem-solving skills
• Fluent English and advanced German language skills
• Good professional experience in Process modelling and Design, Transformations Processes, or Key User role
• Deep understanding of the Software Signavio and also full practice experiences in all modules
• Absolute team worker
• Strong and successful in project management and able to coordinate national and international project teams
• Excellent communication skills and the ability in analyzing business needs together with various stakeholders

Your ZEISS Recruiting Team:

Björn Fabian Scheben