Beschreibung

Join us to revolutionize Germany's public administration.

Collaborate with us in developing software solutions for a digital and modern administration, facilitating interactions between citizens and public entities in cities and communities across Bavaria and nationwide.

We are currently seeking a:

Team Leader (m/f/d) - Customer Service Department - Product Line Personnel Management 322002

What to expect at AKDB:

Within the Customer Service department, we provide support on the implementation and usage of our products with a focus on professional service delivery, modern project management, and high-quality services.

Your new role as a Team Leader (m/f/d) - Customer Service Department - Product Group Personnel Management:

• Lead our customer service team in 2nd level support for the Personnel Management product line and be responsible for advising our users.
• Utilize your digital expertise to assist your team and customers with technical challenges while driving process digitization forward.
• Take charge of organizing training and services sales, as well as designing training programs for your team.
• Contribute to enhancing the service quality and customer experience of our software products and play a key role in implementing strategic decisions in your product area.
• Effectively communicate with internal departments and develop innovative concepts for our customer service.
• Be a trailblazer in change processes and actively contribute to reshaping AKDB with your creative and innovative ideas.

Your profile:

• Possess solid knowledge of labor law, municipal salary, and payroll accounting.
• Demonstrate relevant leadership experience, ideally in the service-based industry.
• Be enthusiastic about serving as an internal role model and proudly representing AKDB externally.
• Display business acumen, entrepreneurial thinking, a clear results orientation, and a high commitment to delivering outstanding customer service.
• Show a high level of motivation and dedication to providing excellent customer service.
• Have a hands-on attitude, strong communication skills, negotiation abilities, and assertiveness.

What we offer:

• Experience an approachable and value-driven leadership and organizational culture that supports innovative and autonomous work.
• Opt for a secure job: Our contracts come with an attractive salary and are usually permanent.
• Enjoy flexibility: Plan your workday with your team between flexitime and remote work. Work up to 60% from home.
• Enhance your work-life balance: With 30 days of vacation + 3 paid days off, find time to relax outside of work.
• Advance your skills: Pursue further education with our support and benefit from training, talent management, and more on your journey.
• Work in a pleasant environment with excellent transport links: Our modern offices are centrally located at each site and feature amenities like rooftop terraces and underground parking.
• Indulge in our perks: Take advantage of our corporate benefits, such as subsidized childcare, discounted rail passes, and various employee events.

If you have any questions, feel free to contact the recruiting team at 089/. We look forward to receiving your online application, including your salary expectations and earliest possible start date.