Head of Support - Eschweiler, Deutschland - toolbox GmbH

Beschreibung

In order to optimally position our team, we are looking for the next possible date for aHead of Support (m/f/d) Permanent position full-time About toolbox

More than two decades ago, toolbox specialized and focused on the optimization of logistics and intralogistics processes in bakeries.

We understand the requirements that bakeries have for simple, safe and cost-effective processes and support our customers' decision-makers in designing, implementing and safeguarding these processes.

We need you - your ideas, your creativity, your commitment - to achieve our goals in the best possible way.

As a growing company, we are looking for people who want to grow with us. Let the toolbox world inspire you.
Your tasks

Coordination and management of our 24x7 support team (8-10 employees)Further development of support processesEnsuring the SLAsManagement of escalationsReporting to the managementYour profile

Proven success in leading support teamsCompleted training with relevant further education or training

Desirable focus areas:
IT / logistics / process management

Good knowledge of MS Office and customer service toolsGood written and spoken German and English skillsStrong IT affinity desirableDo you drive change, set priorities and guarantee successful external perception? Then become part of our team and apply nowOur offer to you

Flat hierarchies with short decision-making pathsOpen corporate culture with helpful colleaguesIntensive induction and individual training phase lasting several weeks, led by experienced colleaguesLong-term employment relationship - we offer individual, professional and personal development opportunitiesHigh-quality IT equipmentAttractive remuneration and other benefitsYou have already proven your ability to successfully lead and develop support teams.

Would you like to polish a diamond in the rough?

Then send us your detailed application as "Head of Support" to .For your first contact and if you have any questions, please contact Mr.

Sebastian Wosch:

• 0toolbox GmbH Wilhelm-LexisStraße Eschweiler