- Develop and grow strong relationships with allocated customer base:
- Includes outbound calls to generate sales and service opportunities
- Inbound call handling
- Develop and document account development plans for existing and new customers
- Capture all customer detail accurately in our CRM system
- Accurately provide customer quotations and process manual orders to meet KPI's
- Work with all ADI departments and vendors to strengthen ADI market presence
- Direct customers to the correct teams for technical support & account queries
- Upsell through attachments and complete solution orders
- Support new business onboarding and revenue generation
- Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
- Effectively communicate with both external & internal customers
- Provide exceptional customer experience against all customer transactions, aligned with our CX charter
- Submit an accurate monthly sales forecast on a weekly basis
- Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
- A proficient understanding of key sales principles and best practices
- Proven professional experience in generating & closing sales opportunities
- An ability to influence across internal teams
- Significant experience in selling products, with the ability to establish and build relationships quickly
- Strong inter-personal skills
- PC literate with a good working knowledge of Microsoft 365, Excel, knowledge of SAP and Sales Force (desirable)
- Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues
- Strong commercial acumen and ability to work
- Positive "Can Do" attitude with the ability to self motivate and motivate others
- Ability to maintain and build sales profit and margin via an existing customer base
- Ability to support and drive marketing initiatives, seek new opportunities to build sales and profit, and develop new custom.
- Clear understanding of excellence in customer service and be able to exceed this at all times
- Excellent Team Player
- Competitive salary package with market leading commission
- Opportunity to work for a global business
- Excellent career progression opportunities
Inside Sales Representative - Dusseldorf, Deutschland - Resideo
Beschreibung
We now have an opportunity for a Inside Sales Representative to join our team in Düsseldorf, Germany. As a Inside Sales Represenetative , you will be a proactive Account Manager operating as the main contact for the customer, responsible for developing long term customer sales relationships.
This role is part of our sales team and will look to manage a portfolio of customers. You will be responsible for building and maintaining strong relationships with customers, identifying new sales opportunities, and ensuring customer satisfaction.
You will be a proactive Account Manager operating as the main contact for the customer, responsible for developing long term customer sales relationships.
JOB DUTIES:
YOU MUST HAVE:
WE VALUE:
WHAT'S IN IT FOR YOU:
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