Gaming T2 Tickets CS and Content Moderation - Russian 12/2025 - Hamburg
vor 1 Monat
We Could Use Someone Like You in Our Crew.
Our client is a gaming media and toy brand based in Japan with offices in Europe and Bellevue WA
This role combines content moderation responsibilities with Tier 2 Customer Support CS ticket handling Moderatingin-game chat and user-generated content Reviewing player reports for policy violations Managing content escalation queues Applying appropriate behavior labels disciplinary actions and durations using a defined decision matrix Collaborating closely with Tier 2 moderators and leadership on complex or sensitive cases Handling Tier 2 CS tickets unrelated to moderation such as account access login issues gameplay feature or technical support inquiries etc Providing clear professional and empathetic responses aligned with CS guidelines Escalating unresolved technical or account-related issues to appropriate internal teams Accurately documenting ticket resolutions and outcomes Project Hours24/7 Commitment15 hours a week must be able to cover 6 days a week What We re Looking For Russian speaker required Professional proficiency in English Experience with silent moderation Prior experience with Tier 2 Customer Support preferred Strong judgment and decision-making skills Ability to switch between high-focus moderation tasks and customer-facing support work Comfortable working in high-exposure content environments
Stellenbeschreibung
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