- Customer Communication: Addressing inquiries via phone, email, and live chat to provide timely solutions.
- Troubleshooting and Feedback: Resolving issues, gathering customer feedback, and forwarding it for product and service enhancement.
- Record-Keeping: Maintaining comprehensive records of customer interactions and feedback for future analysis.
- Collaboration: Working with various teams to handle post-purchase complaints and efficiently manage production issues.
- You have previous customer service experience and are familiar with CRM systems for efficient management of customer interactions and feedback.
- You possess strong communication skills in both German and English to effectively engage with our customers.
- Problem-solving is your forte, as you approach challenges with empathy and provide solutions to our customers.
- Well-connected offices in Berlin (Prenzlauer Berg).
- Room to grow based on your performance and individually aligned development goals.
- We enjoy spending time together and promote team spirit through regular company events.
- We support mobile working based on individual needs.
- Subscription to stay fit with Urban Sports Club.
- Mobility benefits for BVG company ticket.
- 30 days of Holidays.
- Free beverages in the office.
- Pet-friendly office.
Customer Service Representative - Berlin, Deutschland - MakerVerse GmbH
Beschreibung
Your mission
Craft your vision, we'll handle the rest. MakerVerse offers an All-in-One manufacturing platform with AI-powered pricing and a reliable supplier network for industrial-grade quality.
As a Customer Service Representative (f/m/d), your mission is to ensure our customers receive top-notch support and succeed with our products and services, assisting us with the following:
Your profile
Why us?
About us
The future of Digital Manufacturing - Join us today
We are building the on-demand manufacturing platform that makes it easy for companies to get industrial-quality parts. Our core philosophy is to combine passionate people with the challenges of tomorrow. We do not believe in fixed job descriptions or CVs but look for diverse personalities who bring their talents, inspirations, and pioneering mindset with them. As a company, we are uniquely positioned to be both VC financed and corporate backed. This allows you to benefit from the best of both worlds - our young, dynamic, and hands-on startup-mentality on the one hand and the stable environment, high reputation of backing by Siemens Energy and ZEISS on the other. We look forward to your application.