Order Operations Coordinator - Krefeld, North Rhine-Westphalia
vor 1 Woche
Job summary
The Order Operations Coordinator will work Hybrid/remotely from Netherlands or Dusseldorf area and play a central role in supporting the Global Operations Lead in managing end-to-end fulfilment across multiple regions.Responsibilities
* Daily Order & Dashboard Management: Monitor, update, and maintain the global order dashboard. Ensure order statuses meet internal SLAs and support visibility for the Global Operations Lead.* Global Order Issue Resolution: Identify and troubleshoot orders with missing tracking, delayed dispatch, cancellations, or incorrect fulfilment. Assist the Global Operations Lead with escalations from customer care teams worldwide.* Carrier, Logistics & Label Management: Work closely with major European carriers (DPD , DHL GLS UPS PostNL Royal Mail etc) to resolve shipping delays lost parcels routing issues delivery failures Manage processes related to shipping label purchasing label printing systems carrier tracking integrations Ensure roasters partners follow correct label formats service levels carrier compliance requirements* Roaster Partner Coordination: Communicate with roasters across Europe U.S Australia verify tracking details address fulfilment issues coordinate reorders Maintain timely clear communication across multiple time zones* Product Accuracy Content Coordination : Maintain accurate product attributes including bag images descriptions tasting notes metadata Work w ith roasters internal teams ensure product data consistency*Stellenbeschreibung
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