General Manager - Berlin, Deutschland - The Ritz-Carlton

Beschreibung

ABOUT THE BRAND

At more than award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We set the standard for rare and special luxury service the world over and aim to inspire life's most meaningful journeys. We invite you to explore The Ritz-Carlton.

Recognized as "the gold standard" of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality leaders. And as one of our Ladies and Gentlemen, you will reflect and champion the values that make us the world's finest luxury hospitality brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow Ladies and Gentlemen to bring special moments to life for our guests and each other.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

ABOUT THE PROPERTY

The Ritz-Carlton, Berlin is located in the heart of the city at Potsdamer Platz, neighboring Berlin's largest inner city park "Tiergarten" and situated just a 7 minute walk to Brandenburg Gate. This superior 5-star hotel has won multiple awards and offers a unique setting in an contemporary style and the highest level of outstanding service. Richly designed and residential in feel, the guest rooms and suites combine exquisite Art Deco design with contemporary touches and hand-selected furnishings recapture the essence of Berlin's glamorous golden era. Guest can savor a variety of culinary experiences: POTS represents the modern German cuisine, while the elegant. The Lounge pampers guests with quality teas and its own menu. The Curtain Club is one of the city's top bars and complete the culinary ensemble the luxury hotel has to offer. To relax and unwind, an elegant wellness facility and the exclusive Club Lounge on the th floor welcome guests

ABOUT THE POSITION

The Ritz-Carlton General Manager represents the brand's service and core values – legendary, gracious, inspiring - in all leadership actions, is the core of hotel operations and leads the delivery of exceptional, authentic and memorable experiences for our guests. The General Manager embodies The Ritz-Carlton culture and Gold Standards, and is responsible for building strong relationships with both employees and guests. You will work with your guidance team to create a work environment where empowerment and innovation are valued and enlivened on a daily basis. The General Manager sets the standard for excellence and infuses a warm and refined leadership style throughout the property.

The successful candidate for this General Manager position will be fluent in the German language and have previous General Manager experience in a luxury hotel operation. Ability to deliver exceptional guest experiences with a hands-on and high touch approach is key. Furthermore, evidence of strong sales leadership and driving operational excellence at a flagship hotel within a key international city destination will be important, as will the ability to build strong owner relations. The successful candidate will be very comfortable participating in very high profile local and international events at the hotel and demonstrating strong communication, networking and public relations skills.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Brand Champion

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").

Company/Brand Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.