Field Service Optimizer - Mülheim-Kärlich, Deutschland - Tomra

Beschreibung

• Field service work including commissioning, operation, testing, integration, optimization, maintenance, and repair predominantly for Recycling, but also tasks in other TOMRA Sorting business streams may occur.
• Training of customer maintenance and service personnel on site as well as TSS Service Engineers or distribution partners/agents in-house.
• Providing high-level technical phone support and field response for equipment and customer issues to individuals within and outside the organization.
• Support to Sales and Project Management and striving for project acceptance.
• Providing detailed field reports that are useful for the whole organization after every installation or technical intervention.
• Commissioning and support for prototype and first serial production machines.
• Close cooperation with application development/Testcenter when working on new materials or streams.

• Excellent communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
• Fluent in spoken and written English.
• Excellent technical problem-solving, troubleshooting, and follow-up skills.
• Ability to relate to customers, their views, and issues, locally and in other countries and cultures.
• Motivated individual with a passion for Engineering.
• Ability to transform a self-detected or given problem into a final solution.
• University or College studies in preferably Electrical Engineering or Waste Management, minimum Technician or engineering 3rd Level qualification required.
• 3-5 years of "hands-on" experience in a B2B, Industrial Equipment support role.
• Being self-motivated and having the proven capacity to fully complete tasks.
• Advanced IT and network skills.
• Full clean driving license essential.
• Must be a team player.
• Proficiency in other languages.
• Basic knowledge in material science beneficial (e.g., differences in types of polymers, metals, or ores).
• Basic knowledge in waste processing beneficial (e.g., different types of machines in a recycling plant, process understanding, ...).

Please send your CV in English.

() We value your time, instead of lengthy motivation letter, simply answer one question in the "Message to Hiring Manager" section when submitting your resume:

• What is the name of the main sorting machine at TOMRA Recycling?

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important – it's a match