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    Senior Director Development - Düsseldorf, Deutschland - Infosys

    Infosys
    Infosys Düsseldorf, Deutschland

    vor 5 Tagen

    Default job background
    Beschreibung
    About Infosys Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions.

    We are dedicated to helping organizations, in over 46 countries ; build tomorrow's enterprise and advance the way the world works.

    That's why Forbes ranks us 3rd among the top 100 most innovative companies.

    Our 243,454+ employees partner with clients to transform their business - one conversation; one idea; one insight at a time.

    Infosys BPM Ltd
    The business process management subsidiary of Infosys Ltd

    (NYSE:

    INFY), was set up in April 2002.

    Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.

    Infosys BPM operates in India, Poland, Ireland, the Czech Republic, the Netherlands, South Africa, Puerto Rico, Brazil, Mexico, Costa Rica, the United States, China, the Philippines, Japan, and Australia , and as of December 31, 2019, employed 43,111 people.


    Brief description :

    • Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.
    • Support building training curriculum & Work Instructions.
    • Interact with the sales team through chat or calls through Microsoft Teams.
    • Provide email support.
    • Interact effectively with upstream and downstream teams

    Experience required:

    • - 2 years of experience in a BPO environment.
    • Any Bachelor's degree.
    • Proficient MS Excel
    • Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management

    Skill sets:

    • Good understanding of Order Management process. Quote to Order.
    • Clear written & oral communication skills with internal customers.
    • Experience in working on ERP systems i.e SAP & Web based tools
    • Works well with cross functional teams
    • Good knowledge on KPI's and SLA's
    ~

    • Acumen for quality at work.
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