- 5+ years Desktop/Network support work experience
- Understanding of business processes
- Excellent German language skills
- Good English language
- Ability to work with third-party vendors.
- Windows desktop and server experience required.
- Microsoft Active Directory
- Servers and virtualization (Hyper-V, VMWare)
- Communications: LAN, WAN, PBX systems, Mobile and MS-Teams
- Productivity Tools such as Microsoft Office
- Strong written and verbal communication skills
- Team-oriented
- Ability to explain or present complex technical information clearly to non-IT users.
- Analytical and problem-solving skills
- Manage change effectively (Change Management)
- Self-starter with demonstrated initiative and hands-on approach.
- Strong drive with the ability to make things happen. Comfortable in a dynamic environment.
- Desire to learn systems and improve processes.
- Good knowledge of GDPR
- Change Management - Understands and recognizes the need for change; responds positively to new situations.
- Communication - Speaks, writes, listens and presents information in a logical and articulate manner, appropriate for the audience.
- Customer Focus - Strives to understand and fulfill the needs and expectations of internal and/or external customers.
- Individual Development - Is self-motivated, has energy and drive, is self-aware, deals with challenges and takes ownership of continuous individual development.
- Results Orientation - Holds self and/or others accountable for accomplishing work commitments and deliverables. Sets high standards of performance for self and/or others.
Senior IT Support Specialist - Gütersloh, Deutschland - Element Solutions Inc
Beschreibung
Business Overview
Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy.
Customers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast-paced, high-growth markets. For example, in-car technology, from infotainment to driver assistance, is accelerating the pace of new product development and changing the competitive playing field for automotive manufacturers. With a long-standing presence in automotive markets and a deep market expertise in electronics, we sit at the intersection of this fast-growing market. The breadth of our offerings provide strong strategic value to the end markets we serve.
Job Purpose
The role is responsible for supporting and enhancing the current IT infrastructure, applications, and communications, primarily onsite support for the Gutersloh site, but also serving other sites in the region as required. This person acts as the face of IT for the supported sites
The candidate will be responsible for continuation of day-to-day operations and work closely with the helpdesk, global infrastructure application, and program management teams to resolve issues. They will work closely with business and IT to specify and implement future enhancements on supported sites and communicate changes.
Job Responsibilities
The role includes ticket handling, desktop support, WAN, LAN, telecom, servers, storage, network infrastructure (switches, routers, etc.), desktop support and deployment, virtualisation, security updates and patching. They will support and update local applications including barcoding, MES, LIMS or other local systems. Will help to identify and build annual budget for region. Responsible for specification, procurement, and replacement of IT equipment.
Single point of contact for data protection officers and works councils for all IT-related topics
Requirements & Qualifications
Skills
Competencies
Education
Supervisory Responsibilities
Certifications
Physical Requirements
Relevant Industries
EEO Statement
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation