- Lead, coordinate and support implementation projects for assigned accounts, through the test phase (trial shipments) and go live production, up to the point where all stakeholders are satisfied that the operations and services are running successfully
- Develop detailed implementation plans based on the awarded contract details
- Setup and manage cross functional project teams based on the contract requirements.
- Assist with establishing systems requirements and coordinate systems integration between the customer, 3rd parties, and DP World where required.
- Develop and document business processes and procedures incl. business process flows, reporting and system integration requirements.
- Identify and support the development of metrics/measurement tools according to the customer's requirements and DP World's capabilities.
- Establish SOP's and ensure that DP World's branches/staff understand the account's requirements and expectations, and follow-up with appropriate corrective action when needed.
- Initiate and coordinate training on business processes and customer facing IT applications for customers, suppliers and DP World branches.
- Support post go-live operations as required by the customer or DP World.
- Support in the development of customer solutions proposals, including but not limited to defining the related implementation concept or the proposed operational process
- Master's degree in Logistics, Supply Chain Management, or a related field.
- Proven experience in business implementation, continuous improvement in the logistics industry.
- Strong organizational skills (prioritize, plan, assign and control).
- Good knowledge of EDI and API standards, protocols, and supply chain visibility applications.
- Project management skills with the ability to plan, execute, and monitor projects
- Strong understanding of air and ocean freight operations and regulations.
- Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.
- Exceptional communication and leadership abilities.
- Excellent command in English & German. Any additional European language
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Business Implementation - Duisburg, Deutschland - DP World
Beschreibung
The Purpose of the Business Implementation and Optimization Director is to lead the business implementation function in Europe, ensuring that customer's needs and expectations are being met throughout the implementation process and start of service.
Your Responsibilities:
Skills and Experiences:
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family.
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
