- Role: DSS
- JD: Below
- No of Positions:
- Location: Frankfurt a. Main, Hesse
- onsite role
- Rates: -
- Type of employment: TP
- Duration of contract: months
- We need candidates who have shorter notice period or can start early
- Lang requirements: B –C German speaker
- Please share detail if candidate worked with HCL in past directly or indirectly JD for onsite support role:The Workplace function is responsible for managing and supporting the workplace environment (hardware, software, IT processes) ensuring our customers receive a positive experience. The Client Analyst is a key role within the Workplace function. The Client Analyst is responsible for interacting with customers to deliver effective services and support and to address incidents and/or problems reported by the customer. In respect of incidents and IT service requests the Client Analyst is acting or coordinating on behalf of IT Operations as a whole which means events may not be limited to the workplace environment only. Furthermore, support may not be limited to internal IT Operations functions but could include other IT departments
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dss - Frankfurt, Deutschland - Dabster
Beschreibung
General Client Analyst /Onsite supporter tasks:IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.Resolving (fulfilling) incidents (support requests) and document the actions in an approved servicedesk tool (ServiceNow).Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobilephones and so on) incl. quality check. Basic understanding of Device Server ManagementSupport and implementation/deployment of applications and other workplace softwareMoves and changes support.Interface between IT Operations, customers and external IT-Service-provider.Inventory and asset management and care of hardware Support Cisco devices / Surface hubsReporting and management tasks:Enhanced processing of incident and support requests in defined cases. Manage escalation to senior managers as requiredObservance of processes, internal requirements and service level agreements.Customized reporting of adherence to service level agreements as agreed.Knowledge management and information sharing with colleagues. Maintain suitable KnowledgeBase.Required skills:General:Ticket system Service NowBasic understanding of Active directory and Azure- Intune company portalCommunicative, friendly, and reliableGood level of spoken and written German ( B level atleast) and English
Basic Technical skills:Microsoft Office Windows Microsoft VisioHardware (PC/Notebooks/Printers)Security knowhowCisco devices understanding /Surface Hubs Enhanced Technical skills:Structure and functionality of IT networks and the components (basic)Microsoft Active DirectoryMobile Office (VPN-Solution, iOS devices)ITIL or process knowhowIT Security (basic), Networking understanding.