TECHNICAL CLIENT SERVICES MANAGER - Frankfurt, Deutschland - 360T

Beschreibung

Your responsibilities

You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth.

Provide excellent service for existing and new customers

Build and maintain relationships with key intermediates of clients

Resolve technical problems or business workflow issues during initial client communication

Assist clients in identifying issues with underlying hardware infrastructure

Assist with identification of software bugs and work with internal teams to resolve the issues

Effectively manage the escalation process for any incidents that cannot be resolved immediately

Investigate and manage trading problems

Perform regression testing of the full range of products and features on our platform

Assist account managers and clients with "go live", and resolve connectivity and technical issues with our Java-based client software

Maintain and share up-to-date knowledge about company products and services

Your profile

Minimum bachelor's degree within a related field, university degree or equivalent; computing based discipline is preferred, other degree subjects will be considered depending on experience

Minimum 2 years of equivalent experience

Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting

Work experience in client services / middle office / back office of a global markets sales & trading division, or other FX or treasury environment

Excellent customer service (detail- and service-oriented)

Good organizational skills, ability to work under pressure and to meet tight deadlines

Ability to communicate technical/product information to a non-technical audience

Self-motivated with a proactive work ethic and consistently high output

High level of spoken and written English required

Our offer

Clear career concept

Performance appraisals on a regular basis

360T Academy

Frankfurt office located directly in the city center

Social gatherings

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the "Apply" button.