Loyalty Advisor - Bochum, Deutschland - BP

Beschreibung

Marketing GroupJob Description:
How you can help shape the future:
We want to reimagine energy so that we achieve net zero by 2050 at the latest.

Every day, with the products and services of our bp, Aral and Castrol brands, they ensure energy and mobility for millions of people - today and in the future.

As a key strategic pillar of bp's growth agenda, our mobility and convenience businesses are the shop window to our brand for consumers and businesses alike.

We are a brand with heritage for consumers and as the world transitions to low carbon fuel, we believe bp/Aral will continue to play a core role for consumers missions when they are on the go, be that for fuel, food and drinks for now, food and drinks for later, electric mobility, our business is changing and growing to future proof our brand.

The customer sits at the heart of our business' transition and as Marketing professionals, we want individuals who can play a meaningful role in shaping our offer and bringing it to life for our customers both in and out of store.

Together with the H-level Innovation Lead, this role will drive the development of our Loyalty platforms and Customer Engagement programs, by effectively managing our Loyalty suppliers and partners, working closely together with internal units like Opex and I&E and always having the customers' needs top of mind.

CLM5 & COMARCH & SMFSupport Loyalty/PAYBACK technology and innovationSupports the management of all technical processes and links within loyalty and internal and external partnersSupports in the generation and management of new loyalty partnerships (both short-term campaign-based but also strategic)

Manages our reward processes and activities, both digital (e.g. mobile redemption) and in-store (e.g. rewards catalogue/immediate rewards), in Iberia:
our Loyalty CatalogueDrives all technical and process-dimensions of the POLA, our non-PAYBACK promotion platformSupport OPEX team to deliver brilliant customer service for Loyalty and PAYBACKWorks closely with Central teams to bring new loyalty platforms, processes, tools and innovation into the marketWorks closely with I&E to improve service and system quality and stability, and with local OPEX and Ops to communicate effectively to our dealers/partnersImplements local Loyalty projects (e.g. Ultimate Club)

Supports in management ASP budget for Loyalty innovation projects (e.g. mobile redemption, PAYBACK PAY hybrid accounts)Your qualification profile - profound and passionate:
Degree or equivalent level qualification Preference for technical expertise and membership in marketing professional bodies eg Chartered institute of marketing Essential Experience and
Job Requirements:3+ years in a marketing role or technical marketing or IT roleDemonstrated expertise in Loyalty and CRM programs, both from a technical and business perspectiveIdeally European experience in Retail environmentExcellent technical marketing experience at all levels inclusive cross countryExcellent quantitative mind-setDemonstrated financial delivery capabilities (Budget planning, RCOP, Performance management)

Demonstrated 3rd Party management, on-going relationship and performance managementEnglish and German:

verbal & writing skillsWork-life balance and what else speaks for us:Flexible, hybrid and family-friendly working, at least 30 vacation days and programs to improve work-life balanceVery attractive basic remuneration plus bonus payment, participation in the share program possible, parental allowance as a one-off payment, extra bonuses for special achievements, attractive company pension scheme, regular salary review, group accident insurance, relocation allowance in special cases, job bike, subsidised meals and moreCareer and development opportunities as well as extensive internal and external subsidised training opportunitiesStructured onboarding programs and buddy supportMatch funding; bp doubles this amountWe are committed to equality, diversity and the compatibility of work life balance People with a disability are given priority in employment if they are suitable.

Travel RequirementUp to 10% travel should be expected with this roleRelocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote workingSkills:accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks

SummaryLocation:
Germany - BochumType: Full time