Senior Service Manager/in - München, Deutschland - Amazon TA

Beschreibung

At Amazon, we're working to be the most Customer-centric company on earth.

To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

We are looking for a Value Added Service (VAS) Manager, who will be responsible for ensuring that our suite of value added services ranging from fuel services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile.

This individual in essence negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly.

Create and drive Value Added Service concepts on the basis of customer and market requirements to meet industry standards within Belgium and Netherlands

• Work with in country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating merchandising and promotion strategies
• Support worldwide program teams to implement the local VAS strategy and ensure services are provided in full and in the right quality
• Manage pilot projects to test new services and roll out negotiated services across the country, continuously improve our service offering
• Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendors developments
• Bachelor's degree
• Fluency in English is required.
• This leader has prior experience influencing and interacting with crossfunctional teams
• This leader has prior experience in business development / project management with a proven ability to deliver results
• Prior experience working with large data sets
• Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
• We look forward to receiving your application in English

Procurement Management experience

• Project Management Certification
• Salesforce experience
• Excel VBA
• Tableau
• Additional EU language skills will be a plus: fluency in German

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