- Ensure customers receive a premium service experience
- Drive retail parts and accessory sales and service loyalty to achieve Area objectives
- Provide After Sales consulting services for process improvement in the dealerships
- Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards as it relates to customer experience
- Ensure Dealers have proper service equipment, tools and capacity in place
- Monitor for compliance with training and certification requirements of after sales personnel
- Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention
- Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/ arbitration situations
- Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs
- Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed
- Counsel and advise dealer on warranty processes and actively control warranty costs
- Ensure Dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock
- Drive wholesale, retail, internal, tire and accessory parts business
- Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs
- Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics
- Monitor dealership KPI objectives and review performance with dealership management
- Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions
- Support implementation of process improvements
- Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements Qualifications
- Bachelor's degree in business, automotive or related field preferred
- Resource and program management
- Strong written and oral communication skills
- Ability to multi-task
- Proficient in Microsoft Office Suite
- Automotive or related field, or equivalent experience in service operations
- Strong written and oral communication skills
- Position is typically home-based with up to 80% travel
- Position requires frequent travel to dealers
- Travel outside Area may be required at times.
- Position requires availability via phone on weekends and holidays when dealerships are open
Area After Sales Manager, Eastern Region - Wolfsburg, Deutschland - Volkswagen
Beschreibung
Role Summary
:Role Responsibilities:
Education – Required:
Skills:
Specialized Skills – Required:
Work Flexibility:
Salary range is dependent on factors such as geographical differentials, industry-based experience, skills, training, credentials, and other qualifications.
In the city of NJ, the salary range is $118, ,600.00.