Cloud Support Associate - Berlin, Berlin
vor 2 Wochen
Job summary
AWS is set to introduce the inaugural European Sovereign Cloud (ESC) to spearhead this initiative we are actively seeking support engineers in this space Amazon Web Services is the market leader and technology forerunner in the Cloud business As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC Proficiency in oral and written communication skills in German & English Language is a requirement As a Cloud Support Engineer you will act as the Cloud Ambassador across all cloud products arming our customers with required tools & tactics to get most out of their Product and Support investment For more information on ESC please check out our blog Would you like use latest cloud computing technologies Do you have an interest helping customers understand application architectures integration approaches Are familiar best practices applications servers networks Do want part customer facing technology team helping ensure success Amazon Web Services (AWS) leading technology organization If fit description might person looking for We are team passionate about cloud computing believe world class support critical customer success Eligibility Requirements Fluency written spoken German English required Successful applicants must legal right work Germany Amazon provide relocation support successful relocating within European Union This position involves On-call responsibility Key job responsibilities First foremost customer support role The Cloud On typical day Support Engineer primarily responsible solving customers cases variety customer contact channels which include telephone email web/live chat You apply advanced troubleshooting techniques provide tailored solutions customers drive interactions thoughtfully working with customers dive deep root cause issue Apart working broad spectrum technical issues AWS Support Engineer may also coach/mentor new hires develop present training partner development teams complex issues contact deflection initiatives participate hiring write tools/script help team work leadership process improvement strategic initiatives ensure better experience compliance global standards practices policies This role requires flexibility work 5 days week occasionally weekends rotational basis Day life AWS Global Services includes experts across who help design build operate secure environments Customers innovate Professional Services upskill Training Certification optimize Managed Services meet objectives Security Assurance Our expertise emerging technologies Partners International Product Generative AI Innovation Center join diverse technical dozens countries help achieve results with cloud You'll join diverse experiences Even do not meet preferred qualifications skills listed job description encourage candidates apply If career starting hasn't followed traditional path includes alternative experiences don't let stop applying Why AWS?
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