Head of IT - München, Deutschland - FTI Touristik GmbH

Beschreibung

Head of Customer Contact Center IT (m/w/d)
~ SQL Server

We are looking for a Head of Customer Contact Center IT (m/w/d).
You manage the Customer Contact Center IT area both professionally and disciplinarily
You support the selection of group-wide Customer Contact Center applications (web / desktop applications in the tourism environment) including user support, taking into account the IT target architecture
You are responsible for the care and maintenance of these systems and ensure availability in accordance with SLAs
You control and monitor the new and partial further development of existing applications (including individual proprietary applications)
You coordinate IT projects in your area and ensure successful implementations
You understand the business requirements in detail and can evaluate them in the context of the IT target architecture
You are responsible for the provision of the IT and communication infrastructure on site, including the Group IT infrastructure

Travel Discounts:
Enjoy great travel discounts for you and one companion. In addition, your family and friends can participate in the Family and Friends Club and enjoy discounted travel rates

Travel:
Take advantage of a monthly travel allowance or, alternatively, the option of a free underground parking space (according to availability)

Retirement provision:
But very important, that's why we subsidize your company pension plan or your Vermögenswirksame Leistungen (capital-forming benefits)

Further education:
Health: Your health is close to our hearts, which is why we offer you various health management benefits (e.g. free travel health insurance, height-adjustable desks, etc.)

Benefits:
You can also benefit from attractive offers and discounts from our cooperation partners

Environment:
operate in an exciting and international industry with a "you" culture
We allow you to work part of your working time mobile Germany-wide and even up to 50 days per year from other European countries (incl. You have many years of experience in management positions in the development and operation of customer contact center applications
You have good knowledge in the whole range of IT value creation (infrastructure / network, development and operation, support)
You have experience in IT implementation projects and you move confidently in different project management levels
You are well versed in Business Intelligence solutions, have profound experience with the Microsoft BI stack and have in-depth database knowledge of MSSQL
You are fluent in written and spoken German and English