- You will drive the design and continuous improvement of complex solutions in the Customer Service area in close collaboration with business partners and global process owners
- You will consult on the optimization of Customer Service processes and design proper IT-based solutions to meet availability and quality targets
- You will define technical specifications for SW-development (standards, design patterns, test cases, scenarios) and manage the life cycle of designed solutions
- You will analyze new features of the regular Salesforce releases and its impact on Customer Service solutions and scan for relevant innovation and new technologies to identify further potential
- You will specify the requirements, support the agile implementation and acceptance by taking part in refinement sessions, sprint ceremonies and testing session
- You have a bachelor's degree in Business, Computer Science, Information Technology or any other relevant area
- You convince with significant experience in designing, implementing and improving IT-based Customer Service processes (inhouse or external), with strong knowledge of Salesforce and ideally have Salesforce certifications
- You are familiar with Salesforce Sales and/or Service Cloud solution and the integration into an overall customer experience as well as further corporate IT solutions
- You have a good mix of competences in CRM Sales and/or Customer Serivce business process and project management concepts and tools e.g. ServiceNow, Jira, MS Project, SCRUM (agile)
- You are fluent in English and ideally also able to communicate in German, or any other additional language
- You would be willing to travel – if required - to Knauf sites on all continents
- Security: Permanent employment contract in a stable, successful family owned business
- Flexibility: 38 working hours per week, 30 days of vacation, special leave for certain occasions, flextime account and a wide time window for flexible working and weekly home office days
- Fitness and health: Discounts on various sports and leisure activities, active health promotion, company doctor, occupational safety, and more
- Time Savings: Private parking and direct access to public transport (train, bus)
- Future Planning: Support for capital-forming benefits and offers for personal retirement provisions
- Feel Welcome: Welcome days and individual onboarding, company and team events
- Personal career and career development: Individual support for extra-occupational studies, further education and training courses
- Benefits and vouchers: Employee discounts with well-known brands as well as discounted employee purchasing
- Relocation Support
- Inspiring work environment: Our newly designed New Work office offers you an environment that fosters creativity and productivity. We love coming together as a team here
Senior Inhouse Consultant - Kitzingen, Deutschland - Knauf
Beschreibung
We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, this could be the ideal challenge for you.
What you'll do
Who you are
WE.YOU.TOGETHER.
We all shape our lives in our own way. As an employer, we are an important part that indirectly supports this with a wide range of offers, as well as providing security and reliability for all employees. This includes, among other things:
Knauf as an employer
Knauf is an international market leader in the building materials' industry. About 42,500 employees at over 300 locations worldwide generate a turnover of over 15,6 billion euros. The foundation of our success as family business are our corporate values of humanity, partnership, commitment and entrepreneurial spirit. Knauf IT, headquartered in Kitzingen, Germany, is an important driver of the global growth and digital transformation of the KNAUF Group. 500 experts are supporting colleagues and customers with modern IT solutions and services.
The Knauf Group is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks of life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, origin, religion, etc.