Staff Technical Support Engineer - Lohhof-Unterschleißheim - Beckman Coulter - Diagnostics

Beschreibung

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. 

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Staff Technical Support Engineer (f/m/d) plays a critical global role in ensuring the performance, reliability, and continuous improvement of Beckman Coulter's laboratory automation systems. Acting as a senior technical authority, this position bridges the gap between field service, manufacturing, and R&D, solving complex system-level issues while shaping how automation products are supported, improved, and introduced worldwide.

This role goes beyond traditional technical support. You will lead high‑impact technical escalations, influence product design and spare‑part strategies, and contribute directly to continuous improvement and new product introductions. Working closely with global stakeholders and based near manufacturing, you will have a unique opportunity to drive real product change and elevate the customer experience at a global scale.

If you thrive in an global, team-based role and want to work to build a world-class customer support organization—read on.

This position reports to the Senior Manager of Global Product Tech Support Automation and is part of a Global organization of GPTS (Global Product Tech Service & Support located in Munich Germany and will be an on-site role.  

In this role, you will have the opportunity to:

• Act as the senior technical escalation point for global automation systems, supporting complex hardware and application issues that cannot be resolved in the field and guiding teams toward sustainable solutions.

• Analyze global service and reliability data to identify recurring and systemic issues, determine true root causes, and define effective interim mitigations and long‑term corrective actions.

• Drive continuous improvement initiatives by collaborating closely with R&D, manufacturing, and service teams to influence design changes, improve component reliability, optimize spare‑parts strategies, and reduce repeat failures in the field.

• Define and author high‑quality service deliverables, including service manuals, troubleshooting guides, installation procedures, and best‑practice documentation used by internal and external Field Service Engineers and Application Specialists worldwide.

• Lead the service and support contribution to new product introductions, participating in Early Response Team activities, supporting first‑in‑field installations, and ensuring service readiness, training, and documentation are in place for global launch success.

• Serve as a technical mentor and subject‑matter expert within the automation hardware team, supporting less‑experienced engineers and contributing to a strong culture of knowledge sharing and technical excellence.

• Collaborate across global, cross‑functional teams, working with colleagues in Europe, the US, and other regions to resolve issues, support customers, and align on product and service strategies.

• Occasionally support on‑site activities, including first installations or complex customer situations, while primarily operating in a strategic, global support role with limited travel.

The essential requirements of the job include

• Advanced technical education and experience: Bachelor's degree in Engineering, Science, Laboratory Science, or a related technical field with 8 years of relevant diagnostic instrument experience (e.g. Field Service Engineer, Field Applications, or similar roles in a regulated environment), OR Master's degree with 6+ years, OR Doctoral degree with 3+ years of comparable experience.

• Strong diagnostic instrumentation and troubleshooting background: Hands‑on experience with complex instruments—preferably in the medical diagnostics or laboratory automation environment—including proven ability to troubleshoot hardware and/or software issues at system level.

• Demonstrated analytical and problem‑solving capability: Ability to independently analyze complex technical data, identify root causes of issues, apply sound judgment, and develop effective, practical solutions based on established practices and technical insight.

• Excellent communication and stakeholder engagement skills: Outstanding written and verbal communication skills in English, with the ability to clearly explain complex technical topics to diverse, cross‑functional audiences, including field teams, R&D, manufacturing, and management.

• Global mindset and mobility: Willingness to travel internationally and domestically up to approximately 20%, supporting global teams, customer situations, and new product or system introductions as needed.

It would be a plus if you also possess previous experience in:

• Experience in the medical device or related industry

• Experience with relevant software programs such as Power BI or Oracle Business Intelligence Module Skill

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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