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- Develop the capabilities of the Customer Service team, e.g., through changing processes like planning and forecasting
- Act as a liaison between the Customer Service team and other stakeholders, such as executives, clients, sales segments, and business units, ensuring harmonized processes are implemented and followed across Industrial Europe
- Ensure customer satisfaction and that orders are recorded according to the defined KPIs
- Achieve sales and profit target according to the defined goals, repoting to the segment mangager
- Drive strategic, process-oriented, and administrative topics
- Coordinate cross-functional process-oriented and administrative business topics from Customer Service
- Business administration degree or comparable training, leading experience (disciplinary and commercial)
- Leadership experience, very good people and relationship-building skills
- Excellent written and verbal communication, and commercial negotiation skills
- Fluent in German and English, German market related cutomers, but european follow ups with respctive departments
- Knowledge about relevant norms and processes in Industrial Europe, strong business sales and market knowledge
- Strong analytical, decision making and problem-solving skills
- Proficient in the use of MS Office & ERP, specific or job-related systems
- Several weeks of induction training for your new tasks: You will get to know our company, your contacts, and our structures (Trelleborg Academy)
- A challenging, multifaceted, and interdisciplinary field of activity
- Work in multicultural environment
- A flexible work environment in our new innovation center
- Diverse and healthy culinary offerings in our company restaurant, as well as game, relaxation and fitness zones
- Good transport connections for public transport users (3 min. S-Bahn/U-Bahn) & own parking garage (> 100 free e-charging stations), sponsored as part of a mobility concept
- Flexible working time models with mobile work, as well as work-life balance
Job title: Head of Customer Service - Stuttgart, Deutschland - Trelleborg Sealing Solutions
Beschreibung
We are looking for you as a Head of Customer Service / Team Leader Semicon (m/f/d) for our sales department in Stuttgart to support the growth of the Segment and to lead a team of Customer Service and reporting to the segment manager.
Scope of your role
What defines you
We offer you
Start shaping industry from the inside
Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.