- Continue developing the Customer Care teams in Germany and Austria and work together with other CC Managers and Team Leaders for multilingual support for Switzerland.
- Ensure team members are recruited, onboarded and trained in line with set budgets.
- Ensure to dedicate time to the individual development of each team member yourself and through your Team Leaders.
- Monitoring of SLA's, KPI's and scheduling.
- Report to the Regional Customer Care Director for the South-Central European region.
- Analysis and interpretation of data and make decisions if necessary.
- Estimate, determine and control budgets.
- Execute continuous quality improvements and process compliance.
- At least 5 years of experience in a management/leading position.
- Relevant experience in Customer Service and/or Call Center.
- Ability to train and develop employees in communication and technological skills.
- Fluency in German (native) and English (min. B2).
- It's valued if you have worked on managing and working with projects.
- Bachelor's degree, preferably in economics, marketing or communication although other careers will also be valued.
- Valuable sales experience.
- Availability to travel (at least quarterly).
- Be a natural leader capable of guiding a team
- Willingness, attitude and motivation to undertake and lead a great project
- Be an organized, methodical and versatile person
- Previous professional experience in an international environment
- Ability to lead, manage teams and have the courage to make decisions
- Positive attitude and good stress management
- Be a person focused on the quality of service
- Stable / indefinite hiring, full time.
- A multicultural and multilingual team in different European countries with which you can grow professionally and personally.
Customer Care Manager DACH - Hannover, Deutschland - EasyPark Group
Beschreibung
At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities easier – by taking care of parking.
EasyPark Group is a leading digital services company focused on building the most comprehensive parking market in the world. The EasyPark application allows drivers to find and pay for parking as well as charging for electric vehicles. It is the flagship product that is currently available in 20+ markets all over the world. We count our user base in the millions, so we enjoy an international and multicultural environment.
The Role:
As Customer Care Manager, you will be responsible for the daily management of the German, Austrian and Swiss Customer Care teams which will focus on the maintenance and loyalty of users of the EasyPark app. You will motivate and guide team members yourself and through Team Leaders in order to achieve the objectives set by the company.
Locations for the role: Hanover or Vienna.
What you will be doing:
Your background:
About you:
What we offer
Life at EasyPark:
We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.