Kundensupport-Spezialist für deutschsprachigen Markt - Berlin, Deutschland - MakerVerse GmbH

Beschreibung

About the Company
We are establishing a novel digital platform within the additive manufacturing sector. Our fundamental belief is in uniting enthusiastic individuals with the forthcoming challenges. We steer away from rigid job descriptions and resumes and instead seek diverse individuals who bring along their skills, inspirations, and innovative mindset.

What We Offer

• Well-connected offices in Berlin (Prenzlauer Berg)
• Room for development based on your performance and individually tailored development goals
• We enjoy spending time together and foster team spirit through regular company events
• We support remote work based on individual needs
• Subscription to Urban Sports Club for fitness
• Mobility benefits for BVG company card
• 30 days of vacation
• Complimentary drinks in the office
• Pet-friendly office

What to Expect

• You respond to customer inquiries via phone, email, and live chat by providing timely and professional solutions
• You resolve issues and address customer problems and complaints by utilizing the ticketing system for efficient tracking and follow-up
• You provide detailed guidance to customers, particularly to enhance their self-sufficiency in using our customer portal
• You conduct thorough follow-ups with customers to ensure satisfaction and complete issue resolution
• You capture and relay customer feedback to drive product and service improvements
• You collaborate with various teams, including operations, business development managers, and customer project engineers, to handle post-purchase complaints, make necessary arrangements, and effectively manage ongoing product issues post order confirmation

What You Should Bring

• You possess excellent communication skills in German and English, enabling you to interact effectively with customers across various channels
• You have demonstrated experience in customer support or a related role showcasing your ability to handle diverse customer inquiries and issues
• You have strong problem-solving skills and the ability to confidently and empathetically manage complex customer situations
• You are familiar with customer relationship management systems for efficient management of customer interactions and feedback
• You have a collaborative mindset that allows you to seamlessly work with cross-functional teams to meet customer needs and drive product enhancements
• You approach tasks in an organized and detail-oriented manner to maintain comprehensive records of customer interactions and feedback for future references and analyses

Does our job offer as a Customer Support Specialist for the German-speaking market (m/f/d) sound promising to you?

With our partner Workwise, applying for this job can be done in just a few minutes and without a cover letter. Subsequently, the application status can be tracked in real-time. We are looking forward to receiving an application via Workwise.