- Test UX/CX flows for promotionalcampaigns developed by marketing teams to ensure a frictionlesscustomer experience
- Troubleshoot promotional issues as thefirst line of support (triage) and serve as a liaison betweencustomer service and related stakeholder teams, ensuring effectivecommunication and problem resolution throughout the process Collaborate with marketing, business, and technical teams tocollect requirements and then turn them into concrete test caseswith corresponding documentation
- Create detailed UATdocumentation
- Take ownership of moving campaigns to completionfrom QA phase on JIRA, ensuring seamless coordination frominitiation to completion
- Create in depth bug tickets and changerequests for our development teams in Newark and India, as well aslocal marketing colleagues to make fixes based on issues foundduring QA
- Report issues and bugs in a detailed and timely manner,working closely with various international development teams andlocal stakeholders to ensure swift resolution
- Validate thefunctionality of new feature sand product launches, working closelywith our local Program Management team
- Work alongside othermarketing operations team members to test customer experiences thatstart with or include email and push notifications as trafficdrivers ABOUT AUDIBLE Audible is the leading producer and providerof audio storytelling.
- Experience workingdirectly with business stakeholders and technology teams onrequirements gathering
- Technically capable with excellent verbaland written communication skills
- Experience working in Jira orsimilar project/workflow management software
- Bachelor's degree inBusiness, Marketing or a related field of study PREFERREDQUALIFICATIONS
- Familiarity with SQL queries and experience working withdatabases in a business environment with large scale, complexdatasets
- Experience with Tableau or other data visualization andreporting tools Amazon is an equal opportunities employer.
(Dringend Gesucht) Specialist, Promotions QA – 12 MonthContract - Berlin, Deutschland - Amazon
Beschreibung
EinleitungAt Audible, we believe stories have the power totransform lives.
It's why we work with some of the world's leadingcreators to produce and share audio storytelling with our millionsof global listeners.
We are dreamers and inventors who come from awide range of backgrounds and experiences to empower and inspireeach other. Imagine your future with us. ABOUT THIS ROLE TheAudible Marketing Operations team (MOPS) is a centralized globalteam responsible for executing CRM and promotional campaigns.TheAudible Marketing Operations team is looking for a Specialist,Promotions QA to assist the Global Promotions Team manage theend-to-end QA for promotions to ensure each eligible customer has agood experience.
In this role you will have the opportunity to workwith marketers to shape customer-focused programs designed todeepen member relationships and enhance our acquisition efforts.
This position is a 12 month fixed-term contract. As a Specialist,Promotions QA, you will...Our Hub+Home hybrid workplacemodel gives employees the flexibility between gathering in a commonoffice space (work from hub) and remote work (work from home).
Formore information, please visit We are open tohiring candidates to work out of one of the following locations:Berlin, BE, DEU BASIC QUALIFICATIONS - 3+ years of experience inmarketing or related technical roles involving support of outbound(email/push), website, and in-app campaigns
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