Field Services Engineer - North Rhine-Westphalia, Deutschland - AuRoLog Talent

Beschreibung

About the company:

The company stands as a prominent provider of material flow and internal logistics systems, specializing in tailored solutions spanning transport, material flow, sorting technology, assembly, and storage technology. Their expertise extends from conception to full implementation, encompassing control & automation, warehouse management systems, and IT integration. Currently, they seek to bolster their team with a Field Service Engineer.

Roles & Responsibilities:

• Oversee all service operations, including maintenance, repairs, malfunctions, and conversions.
• Reception, clarification, and resolution of service call complaints.
• Technical liaison between customers, field service management, and service partners ordering and coordination of necessary sub-services.
• Proactive communication with customers to schedule appointments and provide support throughout the service process.
• Extensive traveling to the client sites in the Netherlands.

Expectations & Requirements:

• Technical training or relevant technical studies.
• Sound technical understanding.
• Experienced in intralogistics/warehouse automation/manufacturing automation, ideally as a fitter or service technician.
• Communication abilities for customer interactions.
• Understanding of customer requirements and needs.