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- Accountable for the governance and operation of SOM Tools as well as strategic roadmap for the IT service and operations management tools (especially ServiceNow) in alignment with Service & Operations Management
- Responsible for the smooth service delivery and development of the IT service and operations management tools (especially ServiceNow) in alignment with Service & Operations Management
- Leads the change and transformation within her/his unit and establishing of measurable individual and team objectives that are aligned with business and GOIS strategy and goals
- Ensures seamless alignment and cooperation with stakeholders in business and IT
- Steering and monitoring of vendors and external partners
- Drives standardization (implementation) and continuous improvement in SOM Tools to identify opportunities to maximize its value and relevance in the organization
- Works in an agile environment and is experienced in agile methods and leadership
- Manages all services, employees and costs within his/her unit; provides effective leader-ship and management to staff which promotes high performance standards both individually and as a team
- Sets-up and conducts resource planning, allocation of resources for projects and/or services, prioritization of tasks, as well as budget planning, controlling and activities to keep the team budget Your profile
- Master's degree in related technical/business areas or equivalent work experience
- Typically requires several years of relevant technical and business experience in the area of IT Service Support or IT Service Management
- Practical Experience in Methods, Processes and Tools of an IT Support Organization
- Experience with ServiceNow ideally in different roles Platform Owner, Business Analyst, Technical Consultant
- Leadership experience in managing international cross-functional teams and experience in supervising and building relationships with people at a variety of levels
- High flexibility and willingness to travel internationally
- Fluent in English and German language skills
Head of SOM Tools - Essen, Deutschland - Schenker AG
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