Quality Assurance Expert - Wunstorf, Deutschland - Amazon TA

Beschreibung

Operations is the heart and soul of everything Amazon does.

As member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

You goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon's ability to deliver directly to customers through its network of 3rd party vendors.

Complete daily routines in the field of address data quality with the aim to improve delivery quality.

• Monitor and analyze data to track key quality metrics.
• You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. About the team

We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. Advanced proficiency in German and English languages, in both written and verbal communication (C1 Common European Framework of Reference, CEFR)

• Relevant experience working with data analytics and using these metrics to identify problems
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred qualifications are not required to apply for a position at Amazon. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.