- Managing incoming customer service inquiries
- Support for SDK users (C++ and C#) as well as for other software solutions and services
- Identifying sales leads that develop into new projects
- Consulting and supporting the installation, registration, and usage of software
- Supporting Product Management with various tasks. Performance of software tests to discover bugs in actual and upcoming (beta) software versions, documentation of software bugs and enhancements
- Keep records of customer interactions, process customer accounts and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Completed education in Computer Science or Marine Navigation or Hydrography or similar (bachelor's or master's degree)
- Very good English skills in speech and writing
- Basic knowledge in software development, preferably programming languages C++ and C# is of advantage
- Knowledge in Marine Navigation standards and Electronic Navigational Charts is of advantage
- Good knowledge in Windows OS (all versions)
- Basic knowledge in Linux OS (Open SuSe, RedHat, Ubuntu)
- Customer orientation and ability to adapt/respond to different types of characters
- Experienced handling with MS Office products
- Familiarity with CRM systems and practices will be considered as an advantage but is not a must
- Excellent communication and teamwork skills
- Ability to multi-task, prioritize, and manage time effectively
- A competitive salary & benefits package
- 28 vacation days
- Access to in-house learning platform - Teledyne University
- Hybrid working model
- Additional health bonus
- Company sponsors your mobility - Profi-ticket/ Job rad/ Parking ticket
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Software Support Expert – Maritime/Hydrography - Hamburg, Deutschland - ChartWorld Group
Beschreibung
Your tasks
What we need from you
What is in it for you
About us
Teledyne ChartWorld and SevenCs was established with the desire to make commercial shipping safer and more efficient. The main areas of activity include the development of concepts for optimized digital route and voyage planning, the equipping of ships with digital navigation systems and charts as well as the installation of supplementary software products. Today, we are the market leader for ECDIS as a service, and a driver of digital navigation and automated voyage planning tools. The company operates from offices in Germany, Singapore, Cyprus, Canada and Japan.
Teledyne ChartWorld and SevenCs is an Equal Opportunity/ Affirmative Action Employer. We believe in providing equal opportunities to all and emphasize on diversity and inclusion.
