- Serve as second and third-level support for internal ERP system issues, specifically Oracle ERP Cloud.
- Create Service Requests, troubleshoot, and coordinate resolution with 3rd party providers like Oracle.
- Implement configurations and support business processes in Oracle Fusion application modules.
- Ensure users are kept informed of issue status, and the support issue is maintained in Transplace systems.
- Track support issues to develop targeted instructional material to reduce support requests and improve usability.
- Interact with key business users of the ERP to assess their use of the product and provide suggestions on improved business processes where appropriate.
- Work with team members and vendor-provided support and training to implement off-the-shelf solutions where practical.
- Monitor rollout of new features and modules in the ERP and develop the appropriate method of training, including in-person, recorded, and digital content, to help ensure a successful implementation.
- Regression testing of new versions of application/software.
- Create change requests for all setup or configuration alterations.
- Scope and gather requirements for new functionality requests.
- Experience in all financial Cloud modules
- Accounts Receivable.
- Accounts Payable.
- Cash Management.
- General Ledger.
- Fixed Assets.
- SLA (Sub-ledger Accounting).
- Experience in Oracle Cloud Reporting tools.
- OTBI (Oracle Transactional Business Intelligence).
- Knowledge in both functional use of the applications as well as the setup and configuration of the modules.
- Technical Experience
- Oracle SQL to build Custom reports using OTBI.
- Python Programming is a plus.
- Unix shell scripting.
- OIC (Oracle Integration Cloud) is a plus to Configure & Automate integrations.
- Oracle certification is a plus.
- Experience in the full life-cycle project, including Requirements, Design, Development, Testing.
- Familiarity with concepts, practices, and procedures of Oracle ERP.
- Excellent listening and interpersonal skills.
- Experience with Oracle Cloud applications (HR, Payroll, Procurement).
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to communicate, interact, and collaborate with others to ensure that all aspects of a task are addressed.
- Ability to research systems issues and products as required.
- Highly skilled at problem-solving & highly developed analytical skills.
- Highly self-motivated, directed, proactive, and well organized.
- Keen attention to detail.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
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Beschreibung
Responsibilities
Requirements
