Senior Network Engineer - Düsseldorf, Deutschland - HCLTech

Beschreibung

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark. We embrace diversity and equality in the workplace.

It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

Here is an opportunity is to be part of HCLTech

Title of role – Network Engineer L3

Location – Dusseldorf, Germany

Employment Type - Permanent

Role definition –

You will be responsible for execution of large projects by developing and maintaining network infrastructure by working closely with the customers. The ideal candidate will be responsible for maintaining and intermittently improving our current network configuration and infrastructure. You will design our revamped network infrastructure with the goal of maximizing our network performance.

• should be well proficient in German language.
• Upgrades and patching of Network devices according to the frequency agreed between HCL and customer and basis OEM recommended stable version.
• WAN/ DC-LAN infrastructure.
• on Fortinet SD-WAN - managing and troubleshooting.
• experience of HPE/Aruba Switches and Aruba Wireless (Controller)
• on DNS/DHCP and IPAM tool including EfficientIP and Infoblox
• Connectivity of the Infrastructure and all other directly connected Network Equipment, including devices, manage load balancer using ADC.
• SSL encryption including ports, ciphers, and protocols including and TCP.
• to help HCL and provide information around application impact & functionality issues in advance during project phase or as part of request received in ITSM tool.
• remove, and configure nodes to load balancer based on capacity requirements, forecast available.
• Network in accordance with the terms of the Supplement and in accordance with the Service Levels based on the tools provided and available.
• Network Problems and resolve in accordance with the customer Incident Management and Problem Management policies, procedures, and the Service Levels.
• Network device logs as per available customer Tool sets.
• and maintenance contracts for all customer owned/provided Network devices including Transport Layers, LAN and WAN, peripherals and Third-Party Vendor contracts.
• of Network perimeter firewall security and VPN.
• design, architecture, and Network schema.
• Network consumables and other related peripherals, like cables etc.
• Network Tools for Monitoring, management and reporting of the in-scope Network Environment and grant appropriate access and /or delegated approval to applicable Supplier Personnel including but not limited to Terminal Access Controller Access-Control System (TACACS), Cisco and Third-Party portals.
• of Network Tools at the product level, including but not limited to, Configuration, adding/removing devices under Monitoring, Upgrades, Monitoring parameters fine tuning like threshold, polling frequency.
• as a single point of contact for Network support for customer, customer Affiliates, and all other Eligible Recipients and including Third Party Vendors
• and Feet support for Network devices at customer Data Centers
• hands and feet support for Network devices in customer Data Centers,
• will coordinate cabling at customer Facilities with customer's designated Third-Party cabling provider(s)
• support Incident, Change and Problem management for Data Center Network devices (Switches, Routers, WLCs, load balanceXPs etc.)
• Upgrades and patching of Network devices according to the frequency agreed between HCL and customer and basis OEM recommended stable version. HCL will define LCM process covering maintenance calendar, frequency for entire 1 year. HCL will own and discuss challenges around End of Support and/or End of Life (hardware and Software) which cannot be upgraded or patched & requires replacement/renewals.
• customer with Network Capacity forecasting and performance.
• and maintain Network Services related operational runbooks and standard operating procedures (SOPs)
• Network topology subject to customer approval and standard reference architecture guidelines.
• Network device logs as per available customer Tool sets.
• with customer and/or customer Third-Party Vendors for Network Operational Support based on customer-OEM contracts.
• IMAC [Install, Move, Add, Configure] support for Physical Network devices in scope at Data Centers
• Operational Activities
• approval from customer prior to establishing Connectivity from the customer Network to Supplier Facilities or external networks.
• Network Architecture diagram
• WAN/ DC-LAN infrastructure in customer in-scope Sites
• test and manage all Network Equipment, Software and cabling necessary to enable Connectivity at Supplier facility(s)
• Connectivity of the Infrastructure and all other directly connected Network Equipment, including devices.
• operational reports, like availability, SLA reports, and provide evidence as applicable for auditing based on the tools provided by customer.
• Network queue using customer ITSM Platform
• load balancer using F5.
• SSL encryption including ports, ciphers, and protocols including and TCP. customer to help HCL and provide information around application impact & functionality issues in advance during project phase or as part of request received in ITSM tool.
• remove, and configure nodes to load balancer based on capacity requirements, forecast available.
• and provide approvals for all the changes proposed by HCL for Capacity Management.
• with customer's Identity and Access Management team to troubleshoot issues with load balancing authentication systems..
• DNS services, including:
• Adding or removing zones, records, and hosts;
• Configuring DNS properties;
• Maintaining a database of DNS assignments/registrations;
• Performing a periodic pruning/cleanup of stale static entries and subnets;
• to help in confirming application impact and align stakeholders for testing as required
• DHCP Services, including:
• Adding networks;
• Adding ranges;
• Viewing and maintaining DHCP leases;
• Creating DHCP network templates.
• utilization and Capacity Monitoring to provide Capacity Management recommendations of the DNS/DHCP pool to avoid Outages due to exhaustion of resources.
• IP Address Management (IPAM) Services, including:
• Installing, relocating and re-installing, upgrading, or adding a device;
• Enabling or disabling services.
• Creating and maintaining read and read-write accounts with limited and/or full access
• Monitoring and Management Services
• document requirements and policies for Network Monitoring, Incident Management, Change Management and Problem Management.
• customer existing Tools for Monitoring Network devices and traffic. HCL to propose tools if needed and available as cost effective solution considering future operational requirements. customer to review and take decision for adopting.
• measures for proactive Monitoring and self-healing capabilities (as possible in the current Tools solution) to limit Network Outages. HCL to review and suggest automations or enhanced features enablement if possible.
• Network in accordance with the terms of the Supplement and in accordance with the Service Levels based on the tools provided and available.
• Network Problems and resolve in accordance with the customer Incident Management and Problem Management policies, procedures, and the Service Levels.
• customer of Third-party Vendor's failure to perform work in accordance with their provisions in the contract shared by customer.

Expected qualification and critical experiences -

• Previous experience in IT, security or systems support, or network administrator positions preferred.
• Additional certifications preferred, such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
• Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA)
• CompTIA Network+
• Retain familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks.
• Increase job knowledge through continuing education and professional development opportunities, attend conferences, and read professional industry publications.
• Open to being on call outside of regular working hours as well as occasional nights and weekends in the office.
• Possess excellent analytical and problem-solving skills.
• Ability to perform well under pressure.
• Have high attention to detail.
• Be a confident communicator.
• Work well independently and in team settings.

Benefits-

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes 30 days' vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
• To know more about us visit –