Internship in Global Customer Journey Management starting October 2024 - Stuttgart, Deutschland - Mercedes - Benz AG

Beschreibung

Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest.

Joining us means becoming part of a global team that aims to build the most desirable cars in the world.

Our team is responsible to enable this luxurious customer experience by analyzing the current customer experience and developing the strategic target picture for the customer journey of the future.

Changes in customer behavior, digital technologies and business models as well as the current automotive market environment pose fundamental challenges to our understanding of customer experience.

To do so, we analyze performance and feedback data and derive action items to further optimize customer experience.

As an intern, you will be part of the 'Global Customer Journey Management' team for all tasks related to the optimization of the customer journey.

This includes working on different sub-projects to achieve our target: from analysis of the current customer experience over steering of different touchpoints and channels along the customer journey to preparation of committees and communicating all of this on various internal channels.

Also, you will be able to get to know many national and international colleagues in our company and start building your business network.

Enrollment in a degree program in Business administration, economics (with a specialization in marketing or data management), business information or in a comparable degree program; training, internships, part-time jobs)

• Confident handling of MS Office (Teams, Outlook, PowerPoint, Excel, Word, OneNote), Confluence, JIRA, PowerBI of advantage, MURAL of advantage
• Business fluent in German and English (we are an Englishspeaking team)
• Distinctive competence in digital topics and understanding of datadriven sales and marketing desirable
• Knowledge about customer experience management and relevant touchpoints desirable
• Project management knowledge desirable

When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions regarding the application process, please contact HR Services by e-mail at -benz.
Meal-Discounts

• Discounts for employees possible
• Annual profit share possible
• Health Benefits

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