Senior Development Manager:in - Frankfurt am Main, Deutschland - Publicis Sapient

Beschreibung

About the Customer Experience & Innovation Team at Publicis Sapient

• We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next in the financial services industry
• Act as a transformational partner for financial services clients to help center customer centricity and business agility in the context of digital business transformation

Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
personas, as-is and future state customer journeys, service blueprints etc
Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline
Fluent German speaker
Experience working extensively with financial services clients
Strong experience in financial services industry, ideally leading digital transformation initiatives
Expertise leveraging data and AI for automation and personalized customer journeys
Experience identifying, testing and refining new and innovative propositions, products and services in an iterative manner
Benefits of Working Here
We provide many learning opportunities to deepen your skillset and to support your professional growth
We offer numerous discounts on travel, cultural and leisure activities
We put the well-being of our people first and organize various health initiatives

We help unlock value through a startup mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity.

United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.