Customer Success - Frankfurt am Main, Deutschland - Inyova

Inyova

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Your role:

As a Customer Success Working Student, you will work on a broad range of topics in the Customer Success team:

Helping customers with your expertise: You will be the expert about Inyova and help customers with their requests.
Conceptional shaping of the Inyova product: You will work together with all teams of Inyova (especially marketing, design, and tech) to conceptualize new features and solutions in order to implement customer feedback.
You will be ensuring that the user experience throughout the platform is flawless and that the customers get the maximal value from investing with Inyova.
You will be leading consultations with the customers and joining webinars and events as support.
Onboarding our customers: You will be responsible for keeping the onboarding process working smoothly. You will achieve this by problemsolving solutions with the rest of the team, in particular with the design and technology departments.
You will take on responsibility for special projects which you can shape from beginning to end.

Your profile:

As part of our team, you will work side-by-side with the whole Inyova team. You are successful if more people are excited about impact investing every day.

As a Customer Success Working Student at Inyova, you should be:

Excited to spread the word about Inyova's mission to mainstream impact investing.
A great problem solver who understands people and their situations.
A person who likes to use tools to track customer feedback and has an affinity for technology.
Proficient in common office IT tools (eg MS Office or, preferably, GSuite).
Financial knowledge is not a must, but it is a plus if you are interested in how to change the world with the proper financial allocation.
Lots of fun to work with.
Fully proficient in English and German. Swiss German and French would be a strong plus.

What we offer:

We offer a first-hand start-up experience with the opportunity to disrupt the financial world and make impact investing mainstream You will be exposed to a wide range of challenging topics with high-intensity coaching from our leadership team

Specifically:

You will grow handson expertise in the following areas: Impact Investing and finance, the Inyova Impact Investing tool, handson customer interaction, sales, CRM tools and customer experience.
You will learn important soft skills such as problemsolving, clear & simple communication, working to a high quality standard, datadriven decisionmaking, lean tool & software development.
You will be part of an ambitious impact mission.
You will join a highperforming team in a growing startup and get to know what it's like to build things from scratch.
You will work in a fun and flexible environment with great and inspiring colleagues. Our team is truly unique.
You will get an excellent benefits package, including commuter support, 15 days of vacation, mental health support benefits, sponsored team events and much more.
You will work very independently and take responsibility from day 1, contributing your own ideas and opinions.

Formalities:

Workload
:40 - 60%
| Start date:ASAP
| Location:Frankfurt
| Duration**:unlimited