Director of Data Center Field Operations - Frankfurt am Main, Deutschland - Equinix

Equinix

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Who are we?
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Director of Data Center Field Operations - Germany

Job Summary
Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day-to-day execution, capacity management, consistent response/structures, and streamlined support.

Responsibilities
Data centre operations

Drive strategic planning and priorities for data centre Customer and Facilities Management operations
Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
Understand financial and cost management including resource utilisation, productivity effectiveness and efficiencies
Oversee ontheground incident response, problem resolution, and change management to support Equinix customer experience
Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
Establish and track safety measures to ensure safety of frontline resources
Contribute to and/or support other departments to achieve endorsed business objectives
Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
Ensure consistent and accurate Capacity Management of power and cooling
Establish and manage effective Customer Project Management /Implementation, pre and post Sales contracts
Contribute Ops technical and operations requirements to Real Estate for site leases, acquisitions and M&A
Manage and motivate the team to achieve optimum uptime of Data Center and maximum customer satisfaction with regards to daytoday operations
Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
Define, implement and run annual financial outlooks (OPEX/CAPEX)
Be on call for critical situations/problems within the Data Centers
Strong focus on global consistency to ensure Equinix objectives are met and customer experience maximised

Leadership

Excellent leadership and people management skills, ability to coach and mentor staff
Shape a collaborative, transparent, and entrepreneurial culture in tandem with the extended global operations leadership and the corporate leadership team
Ensure/enable and champion safe and inclusive working environment for employees inline with Equinix values and operating protocols
Strong focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
Contribute to Global forums as an advocate to empower Field Operations staff towards the greatest effectiveness
Contribute at a regional and global level for new initiatives/continuous improvement

Qualifications
Knowledge and Experience

Demonstrated track record of data centre/infrastructure operations management and maintenance or similar; leadership and crossfunctional management experience
Experienced in leading and operating in a matrix environment
Experience in growth and transformation of business

Skills and Attributes

Focus on execution and results establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
Ability to provide thought leadership, think strategically and effectively communicate vision and influence
Demonstrate and instil the Equinix culture and values
Adept at balancing intense shortterm pressures with overall longterm goals
Financial acumen and ability to connect operational objectives to financial results
Positive 'cando' attitude to work
Not easily satisfied, strives for perfection
Flexible and Agile ability to adapt quickly and lead team through change
Fluency in German and English is required for this role

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment w